Qantas actively re-issuing a new eTicket with amended flight schedule before accepting it?

[exLXCXFF]

I have a DSC flight booked SYD - BNE - CNS on 24 February 2023, so long way out.

Yesterday, I got an email that they moved me on a three hours earlier flight BNE - CNS but left the SYD - BNE unchanged which resulted in me leaving SYD about when I left BNE to get to CNS. They asked me to accept the change or take a voucher which I obviously did not do as the connection did not work.

Earlier today, I new eTicket landed in my inbox with a new itinerary basically bringing the entire trip by 3 hours forward (landing in CNS at 2pm instead of 5pm) without me accepting anything and/or offering me a later connection.

Is this normal? And I guess, if I want a later connection (if it existed), I have to call Fiji/Cape Town/Manila and go through spinning the wheels?

 

[Mattg]

Despite the issues that this may have raised for you, it would be a positive development of Qantas started actively re-issuing tickets when there has been a schedule change!

With the new itinerary Qantas sent you, does the onward flight now leave after the previous one arrives?

The alternative, sadly, is more and more situations like these:

Schedule change of Qantas flight results in partner airline seat cancelled via Qantas classic reward

Sorry for a very long post. My family and I booked SYD-TPE (SYD-BNE, BNE-TPE, TPE-MEL, MEL-SYD) classic award tickets in June. I posted previously about my experience that China airline cancelled my BNE-TPE flight and eventually I was booked to the reward seat the day before. Now, my husband...

www.australianfrequentflyer.com.au

 

[Princess Fiona]

I had a significant schedule change on a J award SYD-LAX
QF11 cancelled and moved to QF17 in the evening on the 787.
This came through a few days ago and I was in the USA otherwise engaged. It wasn’t until I logged on today that I accepted the changes.

5 minutes later I received a new e-ticket in my inbox.

 

[exLXCXFF]

Despite the issues that this may have raised for you, it would be a positive development of Qantas started actively re-issuing tickets when there has been a schedule change!

With the new itinerary Qantas sent you, does the onward flight now leave after the previous one arrives?

The alternative, sadly, is more and more situations like these:

Schedule change of Qantas flight results in partner airline seat cancelled via Qantas classic reward

Sorry for a very long post. My family and I booked SYD-TPE (SYD-BNE, BNE-TPE, TPE-MEL, MEL-SYD) classic award tickets in June. I posted previously about my experience that China airline cancelled my BNE-TPE flight and eventually I was booked to the reward seat the day before. Now, my husband...

www.australianfrequentflyer.com.au

Yes, the newly issued ticket reflects a workable itinerary, but just starts 3 hours earlier than the original one. Both flights are on Qantas metal and hence no partner airlines involved.

What I don’t understand is, when the connection did not work yet, I had the chance to decline, now that it works, QF just accepted on my behalf without asking me and it looks like a change was never at play.

 

[Mattg]

What I don’t understand is, when the connection did not work yet, I had the chance to decline, now that it works, QF just accepted on my behalf without asking me and it looks like a change was never at play.

Yes, that is also not ideal.

QF has a lot of work to do to fix its ticketing issues...

 

[djkelly69]

It sounds like maybe you spoke with the call centre after you were notified of the first changed flight and noticed the broken connection?

Just guessing, but if so maybe the agent requested a change to the earlier flight to fix it without notifying you or making it clear they were doing that on the call, so when it was approved it was just ticketed automatically.

 

[exLXCXFF]

It sounds like maybe you spoke with the call centre after you were notified of the first changed flight and noticed the broken connection?

Just guessing, but if so maybe the agent requested a change to the earlier flight to fix it without notifying you or making it clear they were doing that on the call, so when it was approved it was just ticketed automatically.

Nope - I had zero interaction with the call centre.