Purchased a Qantas Flex fare but when I requested a refund they insist it is "Red-E Deal"

[Must...Fly!]

So after following up the bank several times about the transaction dispute I've just been advised that they can't proceed with disputing the transaction. Based on the fact that the booking confirmations from Qantas do not state that the fare was a flex, so there's no way for them to link my booking to the fare rules for a flex. Not a happy situation. I'll be sending a further report to the ACCC about this. And now considering again what my options for pursuing Qantas further are.

No good at all.

Rough as the ticket is cancelled already. Court would be one avenue but you'd be better to go with evidence first. Do you have any travel agent friends? You'd be surprised what can be dug up.

 

[Nivsy]

Is this another example of how rubbish QF is in not showing the paying the paying pax before paying and booking the category of ticket they are buying ..even for the sake of records and double taking before pressing "buy". Very disappointing.

 

[TheInsider]

Is this another example of how rubbish QF is in not showing the paying the paying pax before paying and booking the category of ticket they are buying ..even for the sake of records and double taking before pressing "buy". Very disappointing.

Have you actually booked anything on the QF site before?
It does give you the fare rules there. It only doesn't provide the fare class as in letter, it provides the fare type.

 

[PERLHR]

Have you actually booked anything on the QF site before?
It does give you the fare rules there. It only doesn't provide the fare class as in letter, it provides the fare type.

Booked plenty. Never seems as straight forward as other airlines though. So educate me....where prior to purchase will it tell me my booking class of ticket clearly so that I can tell if I can earn specifically BA tier points on the flight please.....? For example I can see it clearly when booking AY, IB, MH, QR....so if it's that clear on QF where is it PRIOR to pressing book. Thankyou. Fare type is one thing....class is the other.

 

[devlin]

As a result of this thread, I've started screenshotting fare class in MBB for all of my upcoming flights. Also made mention of adding it to e-tickets in the QFF survey received yesterday.

 

[Nivsy]

Also made mention of adding it to e-tickets in the QFF survey received yesterday.

Likewise I have also...after all "we listen and your views are important to us"....,,