PSA: Qantas Hotels drip pricing

[Captain Halliday]

A word of warning about drip pricing I've observed on Qantas Hotels.

Here's an example for a random date in February. For this example I'm selecting the flexible rate.



On the next screen, the price jumps significantly.



I called Qantas hotels and the agent referred the issue to their IT team.

Two days later I received an email saying the displayed price was only for two adults and that "...this is a know behavior of the system".

I replied asking if QF Hotels would honour the first displayed price and also pointed out that:
- My search was for 2 adults and 1 child and the first displayed price (as in the example above) was clearly listed as being for 3 guests.
- While this may be a known behaviour for the QF Hotels IT department, is is materially misleading for customers and amounts to drip pricing.
- Drip pricing is unlawful under Australian Consumer Law.

QF hotels replied refusing to honour the first displayed price. They said they do not have direct control over the pricing on their website and even blamed the hotel.

For the record this drip pricing is not happening with all properties I've searched, but it shouldn't be happening at all.

 

[Cloud9]

Bless. We expect any arm of QF to behave honestly.

Get rid of VH and half the execs and we stand a chance.

P.S. Accor? Think most of us on here would book direct via ALL

 

[ChrisMars]

Would be interesting to check is the same behaviour (for same hotel, date and guests) happens on other ota. Isn't Qantas using expedia inventory? If same happens with expedia, then Qantas would inherit from that.

 

[Captain Halliday]

P.S. Accor? Think most of us on here would book direct via ALL

Normally, yes. But I have a $100 voucher expiring soon and there's virtually no benefits with Mantra anyway.

 

[markis10]

Save $100 and book direct