theevilmuppet
Member
- Joined
- Jan 11, 2015
- Posts
- 320
Hi all,
Firstly, yes I have searched the forums and read about the horror stories involving these clowns and I have not paid them a cent. I did however decide to investigate.
I sent an e-mail message at about 23:15 one night containing a set of specific requests to AlphaFlightGuru with the following gist:
At this point, I did not provide any contact details other than my e-mail address - no phone number was provided. (admittedly, the domain name is my full name).
At 08:00 the next day, I received a call (no Caller ID). The delay on the call indicated that the caller was either on another continent or the victim of an incredibly poor VoIP/SIP setup in Australia. The caller asked for me by name, identified themselves as being a representative from AlphaFlightGuru and proceeded to ask if it was an appropriate time to discuss my trip.
My response was a very direct (but courteous) statement around my initial questions, specifically what the answers to them were. The response was a completely disregarding "But we need to discuss your trip first."
I informed the caller that I found it inappropriate that they had both called me without me giving my mobile number and disregarded my requests and that I would require both responses to my initial questions and any further questions required to be provided in writing. The caller agreed and the call ended.
48 hours later I followed up via e-mail to indicate that I was unimpressed with the inability of the company to answer my questions in writing and their uninvited contact, specifically stating that they not contact me again in any way, shape or form unless they respond to my initial questions in writing. Although unsurprising in retrospect, this e-mail message received no response.
Exactly 4 weeks later, a Sydney number appeared on my mobile phone screen and I answered. Again, the caller identified themselves as being from AlphaFlightGuru asking about my planned trip (quoting dates and specific preferences).
When I made clear that I had made specific requests about responses in writing being provided via multiple means of communication as well as a direct statement of contact to not be made should such responses not being provided, the caller hung up.
Given the conduct of this company in terms of securing a sale, I challenge anyone to consider their services worthy of anything but exclusion from selection.
Firstly, yes I have searched the forums and read about the horror stories involving these clowns and I have not paid them a cent. I did however decide to investigate.
I sent an e-mail message at about 23:15 one night containing a set of specific requests to AlphaFlightGuru with the following gist:
- I plan to fly from MEL to MCO return in early 2016 (specific dates specified with flexibility emphasised)
- My preference is to fly on either Virgin Australia, Air New Zealand or another Star Alliance member
- I require that you confirm whether or not points/miles earn is afforded by your bookings
- I require that you confirm whether or not status earn is afforded by your bookings
- Please respond to these questions in writing by way of return e-mail, including any questions you have
At this point, I did not provide any contact details other than my e-mail address - no phone number was provided. (admittedly, the domain name is my full name).
At 08:00 the next day, I received a call (no Caller ID). The delay on the call indicated that the caller was either on another continent or the victim of an incredibly poor VoIP/SIP setup in Australia. The caller asked for me by name, identified themselves as being a representative from AlphaFlightGuru and proceeded to ask if it was an appropriate time to discuss my trip.
My response was a very direct (but courteous) statement around my initial questions, specifically what the answers to them were. The response was a completely disregarding "But we need to discuss your trip first."
I informed the caller that I found it inappropriate that they had both called me without me giving my mobile number and disregarded my requests and that I would require both responses to my initial questions and any further questions required to be provided in writing. The caller agreed and the call ended.
48 hours later I followed up via e-mail to indicate that I was unimpressed with the inability of the company to answer my questions in writing and their uninvited contact, specifically stating that they not contact me again in any way, shape or form unless they respond to my initial questions in writing. Although unsurprising in retrospect, this e-mail message received no response.
Exactly 4 weeks later, a Sydney number appeared on my mobile phone screen and I answered. Again, the caller identified themselves as being from AlphaFlightGuru asking about my planned trip (quoting dates and specific preferences).
When I made clear that I had made specific requests about responses in writing being provided via multiple means of communication as well as a direct statement of contact to not be made should such responses not being provided, the caller hung up.
Given the conduct of this company in terms of securing a sale, I challenge anyone to consider their services worthy of anything but exclusion from selection.
