Problem emailing VFF platinum?

[SBD]

Good evening,

Anybody else getting odd delay/undeliverable messages when emailing VFF platinum?

I'm getting bounce-backs from [email protected], which I gather is an email handling system VA must use, saying the messages can't be delivered right now.

Mysterious.

Regards,

SBD

 

[DGW]

What address are you emailing? [email protected] is the one you want.

 

[SBD]

What address are you emailing? [email protected] is the one you want.

Correct.

I've also corresponded with [email protected] before, but this isn't about rewards.

Regards,

SBD

 

[DeKa]

They changed the domain from "rewards" to "frequentflyer" recently.

Just log in to the site and fill out the form rather than emailing. The acknowledgment reply will come from the address you need to use.

 

[SBD]

They changed the domain from "rewards" to "frequentflyer" recently.

Just log in to the site and fill out the form rather than emailing. The acknowledgment reply will come from the address you need to use.

Hmm. Thanks, DeKa.

Beats not being able to email, but I dislike forms in general because I want to keep a date-stamped copy of my correspondence.

And I'm replying to an email from VA anyway.

Seems sub-optimal for VA to pay a AsiaPac to handle their email, then have emails bounce back to correspondents...

Regards,

SBD

 

[Velocity Frequent Flyer]

Hi SBD,

I'm sorry you're experiencing this issue. Would you mind sending a private message? I'd be happy to assist with your enquiry.