Premium boarding worked ok at BNE gate 23 on Sunday all of the passengers in the premium lane appeared meet the criteria. But one funny thing happened, the passenger in front of me turned around and out of the blue said to be "This is the premium lane you need to line up in the other line!". I guess she thought I looked like I didn't belong in the premium lane. With a smile I said 'That's ok, I'm Platinum One' and I flashed by BP, she stood there with a confused look, didn't say anything further and just turned around again. Although I admire her gumption, her execution leaves a bit of room for improvement.
Also on the subject of premium security lanes. At MEL on Friday at 5pm there were two(!) Qantas staff members guarding the premium lane. Maybe some of the reports from this thread have made it back to Qantas.
Also on the subject of premium security lanes. At MEL on Friday at 5pm there were two(!) Qantas staff members guarding the premium lane. Maybe some of the reports from this thread have made it back to Qantas.
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Of course I would just have used my lifetime platinum retort.
Funny as this has all been, in fact it should be a huge red warning signal to QF that their on-the-ground people management skills are failing to the extent that the customers, some at least, feel compelled to get involved on their behalf.
Almost certainly the tale is of a premium boarding passenger frustrated by the lack of service delivery in this respect.
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