Has anyone ever experienced this?
I was online changing my flight & chose a fare on a different day that was exactly the same price as my original fare of $399.
Pressed changed & I got an error stating “Pricing Error Unable to price your fare”.
I tried three times & got the same error.
As the VA system is notoriously ***** I immediately rang the call centre thinking it was an issue with the computer system as I had paid for part of it with travel bank.
The man I spoke to in the Platinum call centre said the fare is $599 even though I had $399 three times about 30 seconds earlier.
He kept telling me about different fare categories etc which I understand but the error I didn’t.
I spoke to a supervisor who told me that someone else must have bought that seat (3 times apparently) at exactly the same time as I was doing it as the lowest fare was now $599.
She refused to acknowledge that their system is rubbish and disallowed me from making changes etc in the past. She was very happy to take my extra $200 and proceed with the change 25 minutes after I first rang where of course the ticket could’ve been sold by then
I understand that their system is stuffed to the point that last year I used my free upgrade at the airport and was given a boarding pass but someone had also bought the seat and in the lounge I was told that I had to sit in economy.
Has anyone else experienced this kind of malarkey or am I the only lucky one?
I’ve experienced all sorts of “computer says no” from VA but nothing like this and nothing like the “service” I received from the VA call centre. I felt like I was being scolded like a naughty school child then brushed off.
I was online changing my flight & chose a fare on a different day that was exactly the same price as my original fare of $399.
Pressed changed & I got an error stating “Pricing Error Unable to price your fare”.
I tried three times & got the same error.
As the VA system is notoriously ***** I immediately rang the call centre thinking it was an issue with the computer system as I had paid for part of it with travel bank.
The man I spoke to in the Platinum call centre said the fare is $599 even though I had $399 three times about 30 seconds earlier.
He kept telling me about different fare categories etc which I understand but the error I didn’t.
I spoke to a supervisor who told me that someone else must have bought that seat (3 times apparently) at exactly the same time as I was doing it as the lowest fare was now $599.
She refused to acknowledge that their system is rubbish and disallowed me from making changes etc in the past. She was very happy to take my extra $200 and proceed with the change 25 minutes after I first rang where of course the ticket could’ve been sold by then
I understand that their system is stuffed to the point that last year I used my free upgrade at the airport and was given a boarding pass but someone had also bought the seat and in the lounge I was told that I had to sit in economy.
Has anyone else experienced this kind of malarkey or am I the only lucky one?
I’ve experienced all sorts of “computer says no” from VA but nothing like this and nothing like the “service” I received from the VA call centre. I felt like I was being scolded like a naughty school child then brushed off.
