I recently requested FF concierge find award flights to Europe. I was told there was a 60 to 80% chance of a successful booking so went ahead and paid a fee of $676 being 10% if the cost of the cost of the proposed routing. Within two hours of receiving the flight plan I had checked and many of the flights unavailable. I phoned Qantas directly, still within two hours of receiving the flight plan from FF concierge. I immediately contacted Wilson of FF concierge. Three weeks have passed by with still no communication and no award booking. I am very dissatisfied with the service from FFC. I have paid $676 for no service whatsoever so have gone ahead andbought a ticket with cash.