travellinmumberry
Junior Member
- Joined
- Jan 1, 2013
- Posts
- 32
I booked a return flight SYD-PWM directly online with Qantas. I booked and paid for extra legroom seats. On the return journey due to a delay on an internal flight in US we were re routed and ended up with United Airlines all the way back to Sydney which was, quite frankly, a shocking experience. The delay was down to a United internal flight hence why we ended up with them. But I still believe Qantas should have some responsibility to 1) award us with frequent flyer miles (which they haven't) and 2) reimburse the extra money paid for leg room seats.
I sent a request for these through customer service forms and had no reply after 4 weeks so I sent it again. (Both were auto acknowledged so I know they went through). After 30 days I received an impersonal form letter 'sorry for your inconvenience due to a delay'.
I have emailed Qantas frequent flyer to express my disappointment at the slow and inadequate response and tried to copy this in to Vanessa Hudson but the email bounces back. Does anyone know the email address for Qantas executives. I understand that they cannot be held responsible for United Airlines terrible product but as a loyal Qantas customer and Club member who has booked direct with them I think the least they could do is a personal response and give us the frequent flyer miles we should have earned as well as money back on a product we didn't receive.
I sent a request for these through customer service forms and had no reply after 4 weeks so I sent it again. (Both were auto acknowledged so I know they went through). After 30 days I received an impersonal form letter 'sorry for your inconvenience due to a delay'.
I have emailed Qantas frequent flyer to express my disappointment at the slow and inadequate response and tried to copy this in to Vanessa Hudson but the email bounces back. Does anyone know the email address for Qantas executives. I understand that they cannot be held responsible for United Airlines terrible product but as a loyal Qantas customer and Club member who has booked direct with them I think the least they could do is a personal response and give us the frequent flyer miles we should have earned as well as money back on a product we didn't receive.