Hi all - Platinum for years just dropped to gold - I've tried to use the upgrade with points option MEL-DPS a few times now with no success - often I'll see there is only 1 free business class seat or none at all so I figure maybe they held out for a cash upgrade offer but this time there were 3 empty seats on the flight and I'm wondering is there something I need to be doing different? Do I need to ask about it at checkin? Can anyone share their experiences/tips?
