Points Upgrade - Flight Changed : What happens to the points?

[YSSY]

So I'm booked on a PER-SYD Fully Flex ticket and submitted a points upgrade (10,000) which went through straight away, then due to a change of plans pushed the itinerary back 2 days, and of course the upgrade has dropped off, however no points have been put back in my account. I'm guessing I should get 5000 points back.

Anyone had similar issues?

 

[defurax]

So I'm booked on a PER-SYD Fully Flex ticket and submitted a points upgrade (10,000) which went through straight away, then due to a change of plans pushed the itinerary back 2 days, and of course the upgrade has dropped off, however no points have been put back in my account. I'm guessing I should get 5000 points back.

Anyone had similar issues?

Did you change the flight more than 24 hours before the original departure time? I did this on the phone and the agent was able to confirm the upgrade on the new flight, so I didn't loose any points.

 

[YSSY]

Did you change the flight more than 24 hours before the original departure time? I did this on the phone and the agent was able to confirm the upgrade on the new flight, so I didn't loose any points.

Perhaps I'll give them a call.

 

[YSSY]

Did you change the flight more than 24 hours before the original departure time? I did this on the phone and the agent was able to confirm the upgrade on the new flight, so I didn't loose any points.

So yes, 24 hours before. Just made a quick call to the helpline and they have swapped the upgrade across immediately. Very easy, thanks for the suggestion, it should have been the first thing I did.