Has this feature changed recently ?
I didn't think it worked this way ...
I elected a 'Points & Cash' payment for a few nights at Crowne Plaza Narita Airport Japan.
I had $AUD65. / night taken from my credit card, and I 'thought' I was paying 10,000 points / night as well ...
I had 3 x nights payment ( total $AUD195. ) clearly deducted from my credit card, and it showed as 'IHG Rewards Atlanta'.
Upon check out at the hotel, they ask for FULL PAYMENT for the three nights I thought I've already paid for.
After 20 minutes of trying to explain ( including showing the hotel staff my mobile phone credit card statement for the payments to IHG ), I had to make the full payment, as my airport bus was now waiting ...
So, later, when I logged into the full IHG site, I find that my Rewards account was actually CREDITED with 10,000 points for each of the three nights.
I have a stack of points, and wanted to use them in an effective manner .... not 'buy' more points - which is what has effectively occurred.
Is this how it was supposed to work ???
I thought I was paying 10,000 points & $AUD65. / night ??
I didn't think it worked this way ...
I elected a 'Points & Cash' payment for a few nights at Crowne Plaza Narita Airport Japan.
I had $AUD65. / night taken from my credit card, and I 'thought' I was paying 10,000 points / night as well ...
I had 3 x nights payment ( total $AUD195. ) clearly deducted from my credit card, and it showed as 'IHG Rewards Atlanta'.
Upon check out at the hotel, they ask for FULL PAYMENT for the three nights I thought I've already paid for.
After 20 minutes of trying to explain ( including showing the hotel staff my mobile phone credit card statement for the payments to IHG ), I had to make the full payment, as my airport bus was now waiting ...
So, later, when I logged into the full IHG site, I find that my Rewards account was actually CREDITED with 10,000 points for each of the three nights.
I have a stack of points, and wanted to use them in an effective manner .... not 'buy' more points - which is what has effectively occurred.
Is this how it was supposed to work ???
I thought I was paying 10,000 points & $AUD65. / night ??