Points and status credits Adelaide to Auckland

[FlyboyAl]

Recently did Adelaide - Auckland return, via Melbourne.
Fare was discount Y, but I opted to upgrade my return legs (Auckland -Mel and Mel - Adl) to J using points.
I'm looking at my current activity statement and I received points and status credits on the flight over in Y, but have received 0 points and 0 status credits on my return legs, but the J upgrade points have been deducted from my account.
Am I missing something here?
I've never had a points upgraded flight where I have not received at least the points and credit for the original fare!
I haven't called Qantas yet, but would appreciate any advice from others more knowledgable than me.

 

[Hvr]

A fairly common error. Just ring Qantas and it is usually fixed up immediately.

 

[Orca]

Happens on occasion. Just a system bug. Give them a call and it will be fixed fairly promptly

Oops, beaten to the punch by HVR

 

[FlyboyAl]

Thanks all, will call tomorrow

 

[TomVexille]

You should still get points and sc's from the original fare. As the others said, just call up.

 

[FlyboyAl]

Spoke to Qantas this morning and she confirmed they have a bug in the system when you upgrade.
Its now all sorted.

 

[dmitri]

It also happens with AA flights. They are having dramas with the AA booking system where points/SC's don't go through even with QF flight #.