Hey guys I need some help.
Last year in September I booked flights with zuji.com.au to London flying Emirates.
I booked flights on EK409 flying direct to Dubai then onto London flying on the new A380. Last week i checked on the Emirates website and my flights have been changed. I now fly via Kuala lumpur and they have changed my flights from Dubai to London on EK003 to EK005 so I am no longer on the A380. The reason why I booked these flights is because i wanted to fly on the A380. If i knew this was going to happen i would have booked with Singapore or Qantas.
I phoned up Zuji and the operator would not help. I booked the flights using my credit card and they wanted the last 4 digits of my credit card but I lost my wallet early this year and had to get replacement credit cards. So they said they can't help. I told them i would give them DOB address and any other details but they still refused to help. I then asked to speak to a supervisior and then they refused to get a supervisior. So I hanged up.
I then got in contact with consumer affairs Victoria and they have emailed me a letter of complaint form but told me as my flights are in June it most likely it would not go through in time.
Can anyone please give me advice on what to do to get my flights changed back to flying direct and getting the A380 for which i had paid for.
Last year in September I booked flights with zuji.com.au to London flying Emirates.
I booked flights on EK409 flying direct to Dubai then onto London flying on the new A380. Last week i checked on the Emirates website and my flights have been changed. I now fly via Kuala lumpur and they have changed my flights from Dubai to London on EK003 to EK005 so I am no longer on the A380. The reason why I booked these flights is because i wanted to fly on the A380. If i knew this was going to happen i would have booked with Singapore or Qantas.
I phoned up Zuji and the operator would not help. I booked the flights using my credit card and they wanted the last 4 digits of my credit card but I lost my wallet early this year and had to get replacement credit cards. So they said they can't help. I told them i would give them DOB address and any other details but they still refused to help. I then asked to speak to a supervisior and then they refused to get a supervisior. So I hanged up.
I then got in contact with consumer affairs Victoria and they have emailed me a letter of complaint form but told me as my flights are in June it most likely it would not go through in time.
Can anyone please give me advice on what to do to get my flights changed back to flying direct and getting the A380 for which i had paid for.