Platinum One Replacement Card Breach

[hubbles]

I received an email overnight, which appears to be legit from Qantas. Saying that I had requested and paid for a replacement card, and an invoice attached.

Had my FFnumber, status class, prefix, full name, postal address.

Have called to ask Qantas around whether related to Data Breach.

Last night got told to call back this morning, was helpful, but said they needed to liaise with FF in the morning to find how this had occurred.
This morning call 1 - no info, said they will do an online form, which didn't provide any information or ease concerns, said will put me through to supervisor and then was hung up on...
Call 2 - initially said it seems to be a targeted breach of Platinum Ones, then said that they are getting info that it was an internal Qantas error, not part of a breach (great timing of this...) but dissuading me from wanting to speak to a supervisor, as this conflicting information does little to reassure around compromised details... so now on hold... on hold... on hold... may as well post and see if others are getting different information....

 

[hubbles]

Got through to the supervisor. Apparently a colossal stuff up by Frequent Flyer.

Changing Platinum One card from White to Blue, so sending out replacement cards for everyone, but then also sent an email saying they had been charged with invoice, weeks after a data breach... creating lots of unnecessary concern and worry.

Great to get a resolution (presumably accurate) but really an unacceptable error in the current scenario!

 

[flyingfan]

See posts from here onwards.

Post in thread 'QANTAS Cyber Incident'

Today at 12:53 AM

Alert
I've just received an email purportedly from QFF but the sent from address is different to the usual QFF email address. It was for a tax invoice. There are 2 links for QFF and QC t&c. Fortunately I did not open either of them. Unfortunately I opened the Tax Invoice to see what it was for. It was for $10 for a replacement card which I haven't ordered. The T. Inv. is a Pdf. Hope they can't contain any malicious codes I have turned that phone off just in case until I can speak to the QFF service centre in the morning.

• QFFHntrGthr

 

[TeaKozy]

Just got the mea culpa email.

We are writing to let you know that the tax invoice you recently received from Qantas Frequent Flyer regarding your membership card was sent in error. Please be assured you have not been charged. It was generated incorrectly when we printed you an updated membership card featuring a new design, that will be arriving by post soon. We sincerely apologise for any inconvenience caused.

Thank you for your understanding.