PGR Escape & Stay Wild this Summer food and beverage terms and conditions.

hydrabyss

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Has anybody stayed with Rydges or QT using the current sale with the bonus F&B credit. Stayed recently and was told one thing at check in but on checkout was told something else. Reading the terms you get a F&B credit that can't be used in conjunction with your PGR member discount.

So has anyone received a member discount for F&B spent above the daily credit they have given.
 

muppet

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No experience personally, however the Ts & Cs are unfortunately clear:

1611738404625.png

Given that, for my stays I’ll use it for breakfast which is already excluded from the PRG discount.
 
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hydrabyss

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No experience personally, however the Ts & Cs are unfortunately clear:

View attachment 239349

Given that, for my stays I’ll use it for breakfast which is already excluded from the PRG discount.
Does that mean you cannot use your PGR discount when staying on this rate or you cannot use the credit combined with your PGR discount.

I am gathering I should not have charged any extra food bills above the credit allocated each day to my room and as such paid them at the time using my discount.

At checkin told I could use my discount for anything over the $40 F&B credit per day but at checkout I was not able to use my PGR discount when staying on this rate although the terms state you receive all member in house benefits. Hence the PGR discount was removed form the bill and only the $40 per day credit applied.
 

muppet

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Does that mean you cannot use your PGR discount when staying on this rate or you cannot use the credit combined with your PGR discount.

I am gathering I should not have charged any extra food bills above the credit allocated each day to my room and as such paid them at the time using my discount.

At checkin told I could use my discount for anything over the $40 F&B credit per day but at checkout I was not able to use my PGR discount when staying on this rate although the terms state you receive all member in house benefits. Hence the PGR discount was removed form the bill and only the $40 per day credit applied.
Wow that sounds outrageously wrong.

Did you seek the discount when you signed the bill for each meal? Or did you try to apply it at check-out?

Either way, seems easy to be scammed by properties with that interpretation so I agree with you, once you've used the daily credit - apply the 50% and pay per transaction.
 

hydrabyss

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Wow that sounds outrageously wrong.

Did you seek the discount when you signed the bill for each meal? Or did you try to apply it at check-out?

Either way, seems easy to be scammed by properties with that interpretation so I agree with you, once you've used the daily credit - apply the 50% and pay per transaction.
At checkin told the credit could not be used in conjunction with the PGR discount which is what the terms state. So I spent around $200 over 2 days and charged each bill to the room with the discount applied. So at checkout I would owe $100 and I got the impression they would work out the $40 per day discount somehow.

So when leaving was handed a bill for $120 with my PGR discount removed and the $40 credit applied twice for the 2 night stay. Was told you cannot get PGR discount on this special room rate and the F&B credit only is applied.

After some discussion about what I was told at checkin they removed the F&B credit and reapplied my PGR discount which worked out cheaper. I made mention that as a Black status member I am worse off booking on this room rate and would be unable to use the food credit then.

I did show the terms to the staff member but I was in a hurry so I only had the Rydges terms available which they stated where different to the QT. But of course once I had left and had the time it turns out they are the same.

Just a pain over $40 but I am looking at booking 4-5 stays using this special room rate so will contact PGR and see what they say. May call another QT and see what they do with the F&B credit. But I am thinking that paying as you go will fix this issue with this hotel when staying and just leave enough charged to your room to allow you to use the F&B credit.
 

muppet

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At checkin told the credit could not be used in conjunction with the PGR discount which is what the terms state. So I spent around $200 over 2 days and charged each bill to the room with the discount applied. So at checkout I would owe $100 and I got the impression they would work out the $40 per day discount somehow.

So when leaving was handed a bill for $120 with my PGR discount removed and the $40 credit applied twice for the 2 night stay. Was told you cannot get PGR discount on this special room rate and the F&B credit only is applied.

After some discussion about what I was told at checkin they removed the F&B credit and reapplied my PGR discount which worked out cheaper. I made mention that as a Black status member I am worse off booking on this room rate and would be unable to use the food credit then.

I did show the terms to the staff member but I was in a hurry so I only had the Rydges terms available which they stated where different to the QT. But of course once I had left and had the time it turns out they are the same.

Just a pain over $40 but I am looking at booking 4-5 stays using this special room rate so will contact PGR and see what they say. May call another QT and see what they do with the F&B credit. But I am thinking that paying as you go will fix this issue with this hotel when staying and just leave enough charged to your room to allow you to use the F&B credit.

You have to wonder where they come up with these made up rules.

The rate clearly says all in house benefits for plat and black still apply.
 

hydrabyss

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You have to wonder where they come up with these made up rules.

The rate clearly says all in house benefits for plat and black still apply.
So I rang another hotel and spoke to a manger and you are not meant to receive both benefits on this room rate. They need to remove the wording that mentions you receive PGR in house benefits as well as to me it is misleading. I may still book a bunch of these sale rates and just pay for food at the time instead of charging it back to my room.
 

muppet

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I checked my upcoming Rydges booking and the hotel confirmed (in writing) that once the $30 daily credit is used, I will get the 50% discount.

The QT T&Cs don’t permit the hotel to interpret the way it did in your case .... unless the definition of “in conjunction” is changed.

It says the discount cannot be used in conjunction with the F&B credit, not the rate. It also says all benefits apply.

OP do you want to name these hotels that are breaching the published terms?
 

hydrabyss

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I checked my upcoming Rydges booking and the hotel confirmed (in writing) that once the $30 daily credit is used, I will get the 50% discount.

The QT T&Cs don’t permit the hotel to interpret the way it did in your case .... unless the definition of “in conjunction” is changed.

It says the discount cannot be used in conjunction with the F&B credit, not the rate. It also says all benefits apply.

OP do you want to name these hotels that are breaching the published terms?
It was at Canberra and I called Sydney to confirm.

At checkin at Canberra I was told I could get the discount so will send PGR an email tomorrow regarding the issue and see what they come back with.

As I mentioned I showed them the Rydges terms and they agreed it could be used at those hotels but they said the QT terms where different(which I checked later and are the same). They did mention that is how they have been applying the discount since November .
 

esquire

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Used this at QT Canberra in early December - they took the $40 per night off the bill at the end regardless of the discounts applied with dining. As a Balck cardholder I don’t know how they made any money with that stay ...

would be interested to see the response you get from PGR
 

hydrabyss

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Used this at QT Canberra in early December - they took the $40 per night off the bill at the end regardless of the discounts applied with dining. As a Balck cardholder I don’t know how they made any money with that stay ...

would be interested to see the response you get from PGR
I had an issue with the checkout person once before with a payment issue so was not surprised to have another issue with them again. I only paid $124 per night with free parking so was a good price so not concerned with not getting the discount but more so the fact they had zero care regarding the issue.
Hilton really needs to get a hotel in Canberra soon.
 

hydrabyss

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Used this at QT Canberra in early December - they took the $40 per night off the bill at the end regardless of the discounts applied with dining. As a Balck cardholder I don’t know how they made any money with that stay ...

would be interested to see the response you get from PGR
This was the response I received this morning.

"We are able to confirm that you are not able to use your PGR discount on the $40 F&B Credit for this sale.
Essentially this works with all other discounts and promotions, where you are not able to double dip on a discounted or promotion rate. They are not able to be used in conjunction with one and other."

I did ask if I can use my PGR F&B discount when staying on this sale room rate, not use it with the $40 food credit. I must not have been clear with my question so replied with a more simplified response and see what comes from that.
 

esquire

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This was the response I received this morning.

"We are able to confirm that you are not able to use your PGR discount on the $40 F&B Credit for this sale.
Essentially this works with all other discounts and promotions, where you are not able to double dip on a discounted or promotion rate. They are not able to be used in conjunction with one and other."

I did ask if I can use my PGR F&B discount when staying on this sale room rate, not use it with the $40 food credit. I must not have been clear with my question so replied with a more simplified response and see what comes from that.
I emailed as well and after 2 further clarification attempts I have been advised you can still get the dining discount on that rate BUT the F&B credit only applies to non discount charges (ie breakfast and room service and drinks without food). So if you spend $20 on non- discounted meals/drinks, you get $20 off not the $30 or $40.
So essentially it is designed for breakfast, and a big one at that if travelling solo.
 
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muppet

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Well you have to hand it to PGR.

Who else could have interpreted a rate inclusion three different ways?

So far hotels and PGR have said:
- no PGR discount at all when staying on that rate
- no PGR discount on the credit, but available after that (I believe correct per T&Cs)
- credit can only be applied to breakfast, mini bar and room service.

Wow.
 

hydrabyss

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Well you have to hand it to PGR.

Who else could have interpreted a rate inclusion three different ways?

So far hotels and PGR have said:
- no PGR discount at all when staying on that rate
- no PGR discount on the credit, but available after that (I believe correct per T&Cs)
- credit can only be applied to breakfast, mini bar and room service.

Wow.
I will cut and paste their reply tonight. But I did respond with "I asked at checkin on how it works " and I did not receive correct information otherwise I would have used it for breakfast.

Response was "we hope you will be able to use both your benefits on your upcoming stays". I think my issue is being Hilton Diamond and getting excellent customer service and using PGR and forgetting their is none.
 
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