I wish to seek members' advice as to our rights as passengers with regard to Airline's change of flight schedule.
Last month (February 2010) I make a confirmed booking (and paid for airfare as well) for a return trip from Sydney to Hong Kong via Taipei on China Airlines in November/December 2010.
Today I received my travel agent's advice that China Airlines had completely revamped their flying schedules.
I find the revised flight schedule extremely unsatisfactory :-
1) The departing time from Sydney will be delayed from 1255 hr to 1910 hr; arrival time in Taipei delayed from 1910 hr to 0425 hr next day; arrival in Hong Kong delayed from 2300 hr to 0925 next day
2) That is , instead of a daytime flight arriving in final destination Hong Kong on the same day, it will become an overnight flight. ( I will need an extra half to one day to recover from overnight flight.)
3) Instead of a transit time of 65 minutes in Taipei, it will be a 3-hour 15-minute transit in the middle of the night.
I wonder whether I am entitled to ask the Airline for a cancellation of the booking and full refund of the paid airfare.
Furthermore in the event that I cannot come to an agreement with China Airlines, is there any venue (like a travel industry ombudsman) where I can formally lodge my complaint?
Tks & Rgds
Last month (February 2010) I make a confirmed booking (and paid for airfare as well) for a return trip from Sydney to Hong Kong via Taipei on China Airlines in November/December 2010.
Today I received my travel agent's advice that China Airlines had completely revamped their flying schedules.
I find the revised flight schedule extremely unsatisfactory :-
1) The departing time from Sydney will be delayed from 1255 hr to 1910 hr; arrival time in Taipei delayed from 1910 hr to 0425 hr next day; arrival in Hong Kong delayed from 2300 hr to 0925 next day
2) That is , instead of a daytime flight arriving in final destination Hong Kong on the same day, it will become an overnight flight. ( I will need an extra half to one day to recover from overnight flight.)
3) Instead of a transit time of 65 minutes in Taipei, it will be a 3-hour 15-minute transit in the middle of the night.
I wonder whether I am entitled to ask the Airline for a cancellation of the booking and full refund of the paid airfare.
Furthermore in the event that I cannot come to an agreement with China Airlines, is there any venue (like a travel industry ombudsman) where I can formally lodge my complaint?
Tks & Rgds