Partner SCs & OW codeshare, which airline resp for crediting?

[fifo]

Hi, oddly enough I've never done any flying where codeshares where involved.
Crediting to QFF
Booked with RJ, 4 flights, 1 with a codeshare on QR. (but all on tix with RJ flight numbers).
RJ has credited (quickly I might add) the 3 other flights, but not the codeshare QR flight.
I assume its QRs responsibly in this instance to credit to QFF the SCs? Or is it an oversight by RJ?

 

[justinbrett]

QR. how long has it been? It could take well over a month.

 

[fifo]

Thanks, QR are terrible at crediting QF SCs in my experience. Always a fight.

 

[madrooster]

If it's RJ operated by QR, it'll be RJ that is responsible for crediting the flight. It is always the marketing carrier that is responsible.

 

[fifo]

Ah the exact opp answer, but which is correct?

 

[justinbrett]

Sorry misread your question. Who’s ever flight number you booked under is who is responsible.

But it does take longer being codeshare, as QR has to inform RJ that you boarded, then RJ has credit to QF. Even flying AA under a QF code follows this process (and why it takes longer than flying QF metal)

 

[fifo]

This is now solved.
Qatar airways credited it under the QR flight number to both BA and QFF accounts (me + partner).
Flight was booked RJ, with an RJ code.
Not sure what went on there, but they also gave first class status credits instead of business as booked. i'm not complaining.

 

[Himeno]

Thanks, QR are terrible at crediting QF SCs in my experience. Always a fight.

I've had 2 flights on QR per RTW trip (1 per year) for the last 4 years. Never had a problem before last years trip in Oct/Nov.
That trip, I had VIE-xDOH-LHR on QR. Flights never posted to QFF.
Used the missing points form on the QF site. Claim rejected saying "no record of flight".
emailed QFF. VIE-DOH posted while they keyed in QR7 as CX7, which failed.
emailed QFF again. This time they demanded copied of the boarding passes, which had become unreadable due to poor quality thermal print.
emailed QR. Within 3 hours, I had a letter from QR confirming I was on the flights which QF then accepted and posted the remaining points/SC.

The last time I had to claim missing points from from 5-6 years ago.
Had a MH coded AY short haul flight. MH had messed around with the ticket and done something which made the flight confirmation disappear. No one knew about this problem until I tried to check in for the flight.
AY fixed it and rebooked me under the AY code.
QF refused to post it under the as flown rebooked flight and later posted it under the MH code after I explained what had happened.

My experience points to QF being terrible at posting anything that isn't a QF, JQ, JL, CX or AA flight. Everything else seems to take an excessive amount of time or requires some sort of intervention to get it posted.

 

[fifo]

Try doing a UL. Oh man. So many no record flights.

 

[jase05]

I’ve never had an issue with BA flights either. They always seem to post very quickly.
Can concur with UL though, oh man I’ve even given up chasing them once before because it just wasn’t worth it

 

[madrooster]

I’ve never had an issue with BA flights either. They always seem to post very quickly.
Can concur with UL though, oh man I’ve even given up chasing them once before because it just wasn’t worth it

I've had zero issues with UL posting and everyone I know also has had no issues with UL posting. I wonder if UL's MMB incorrectly enters FF numbers.

 

[fifo]

I did about 18 UL flights over the last two years, all ex DOH.
The first few posted a week later no issue, then the rest, had to chase chase QFF hard. resub boarding passes multiple times etc.
Was rejected for having an online boarding pass. So i printed it again and took a photo of it. No issue after that.
This plus one prior issue with a thermal boarding ticket from qantas a few years back means i'll never again trust online boarding passes and always ask for a physical pass.