Outbound Segment Disappeared on Return Ticket

[kangarooflyer88]

Hey Everyone,

Back in April I booked Sydney to Canberra (return) on Qantas as a red e-deal fare. Since then QF made a number of schedule changes and I've accepted updated flights. However, checking my QF account today I noticed that the outbound segment (SYD > CBR) has magically disappeared from manage my booking.

Any idea what's going on and if this is normal?

-RooFlyer88

 

[Matt_01]

When you go to 'Manage' is the outbound flight still there. For one of Mrs&MissM's bookings it displays on the My Bookings as SYD-ADL but the booking is AKL-SYD-ADL. Not sure if that answers your question.

 

[kangarooflyer88]

When you go to 'Manage' is the outbound flight still there. For one of Mrs&MissM's bookings it displays on the My Bookings as SYD-ADL but the booking is AKL-SYD-ADL. Not sure if that answers your question.

I clicked Manage and the only thing showing were the return segments: CBR > MEL and MEL > SYD. No outbound segment to speak of!

Decided to roll the dice and call Qantas and was able to get this sorted within 8 minutes (a world record for Qantas?).

For those curious this is what it looks like when the booking engine eats up a segment on you:



And here's what it looks like after the agent sorts out that mess:



-RooFlyer88