During my recent trip I encountered a limit in the VA website's booking system. I tried to book a return trip with one leg to Siem Reap and another back through Penang. Both destinations are serviced by VA through codeshares with SQ. Both locations can be booked as individual return trips. I tried to use the multiple city booking system to organise the trip, no deal. So I called VA, no luck, they could not override the system and do the booking on their end. It seems the system struggles with return legs on codeshares.
I managed to force the booking using the American Express online travel website.
Make no mistake, I totally understand John Borghetti's reasoning behind the implementation of the booking system. I respect company's innovative attitude. VA is always going to have gaps as it develops. This is just a way that, I as a customer, used the system to force an online booking.
I am interested in finding out if other people have used similar work arounds in the past?
I managed to force the booking using the American Express online travel website.
Make no mistake, I totally understand John Borghetti's reasoning behind the implementation of the booking system. I respect company's innovative attitude. VA is always going to have gaps as it develops. This is just a way that, I as a customer, used the system to force an online booking.
I am interested in finding out if other people have used similar work arounds in the past?