oneworld makes booking flights easier

[Mal]

oneworld - News

oneworld®, the leading quality airline alliance, today announced a series of initiatives to make booking flights on all of its member airlines easier than ever before - whether they are frequent flyer award redemption flights or regular tickets.

It is on track to be the first alliance:

* Enabling members of all its airlines' frequent flyer programmes to book on-line award flights on all oneworld carriers.
* With every member airline selling through its own website flights operated by all its global alliance partners in conjunction with its own flights.

These key developments, responding to a clear preference among frequent flyers for on-line and self-service options, were unveiled as the Chief Executives of all its member airlines gathered today in Madrid to mark the 10th anniversary of oneworld's launch.

On-line sales

oneworld Commercial Director Filip Lemmens said: "One of the key benefits of airline alliances is that they make it easier for people to reach many more places around the world than any individual carrier serves. Yet the rapid move towards internet sales in recent years has not built in that key alliance benefit.

"oneworld is the first to be setting that right. All oneworld carriers will in the future enable their customers to buy on-line through their own airline website flights to destinations not just served by their own airline but by their alliance partners too. So travelling to any destination on the oneworld map will become a great deal easier."

American Airlines is the first of the alliance's members to sell flights by all its oneworld partners through its own website. Japan Airlines also already sells through its main Japanese website jal.co.jp flights operated by its oneworld partners in combination with its own services.

All other member airlines will sell one another's flights through their own websites by the end of this year.

No other global alliance sells flights operated by all its member airlines through the websites of all its member airlines.

On-line redemption awards

oneworld is also to be the first to enable members of all its airline's frequent flyer programmes to book on-line award redemption flights throughout the alliance network.

No other alliance currently offers this level of convenience. While many airlines enable their frequent flyers to book redemption tickets for their own airline's flights through their own website, requests to redeem mileage awards for flights on partner airlines generally need to be made by phone or email.

British Airways is the first oneworld member airline to offer this on-line capability. Members of its Executive Club can now book award tickets on-line for not only British Airways flights but those operated by all its oneworld partners too.

Qantas has also started providing this service, currently for flights operated by American Airlines, British Airways, Finnair, Iberia, LAN and Malév Hungarian Airlines, with Cathay Pacific, Japan Airlines and Royal Jordanian flights to be added soon.

Iberia too is rolling out this option, with Iberia Plus cardholders already able to book reward flights on British Airways and Qantas via iberia.com

Cathay Pacific and LAN plan to offer this service for flights on all their oneworld partners by the end of this year. All the alliance's other member airlines will also add this option progressively from this year - with all links to be completed by the end of next year.

The development is part of a larger project to make the alliance's overall frequent flyer offering more convenient and easy for customers to use.

oneworld Commercial Director Filip Lemmens said: "Our research has highlighted a clear preference among frequent flyers for self-service options wherever possible - and this is exactly what we are providing, by being first to provide the capability of booking redemption flights on all partner airlines on-line and in other areas too.

"We are not aware of any other airline alliance addressing this key area of customer service so comprehensively - which underlines oneworld's determination to be the leading alliance of quality and innovation."

Other self-service initiatives being rolled out by the alliance for members of its airlines' frequent flyer programmes will improve their tracking of reward earnings. They will be able to enter their frequent flyer number when they book on-line or check-in through any oneworld airline's website. They will also be able to swipe their membership card or enter their frequent flyer number manually at any oneworld member airline's self-service check-in kiosk.

(hat tip to virtualtroy @ FT)

 

[Mal]

Will fix some of the problems with booking FF tickets online (which will be nice) - although Qantas will have to add in more city pair options to properly leverage these new flights.

I like the ability to purchase joint Qantas/other oneworld fares from the various oneworld websites. Makes getting to some locations a little easier (and not needing to involve a TA in the process).

This really is what an alliance should be about - integration of various ticketing options, FF redemptions easily made for all partner members etc etc. It's a good step forward.

 

[JohnK]

Sounds good. Did someone mention that the Oneworld Alliance was falling apart?

I wonder how long before we see Cathay flights return to the Qantas award booking engine.

At the moment Qantas FFers get a head start on Qantas award seats released, at 353 days, and we need to wait longer for partner airline award seats, at 330 days, to appear online. If these changes are implemented are we likely to see award seat availability released to all partners at the same time?

 

[NM]

At the moment Qantas FFers get a head start on Qantas award seats released, at 353 days, and we need to wait longer for partner airline award seats, at 330 days, to appear online. If these changes are implemented are we likely to see award seat availability released to all partners at the same time?

I would assume the airlines would typically release the seats at 330 days as they do now, with some airlines continuing to make them available earlier via their own systems to their own members (like Qantas does now).

Note there are some exceptions to the 330 day pre-load, such as JAL domestic flights. And there is no guarantee seats will be added at the 330 day mark. They may choose to start with zero availability at 330 days and add some later.