Need help with horror situation.
Yesterday I spent over 5 HOURS in webchat trying to get a QR flight added to my booking - and it almost cost me the seats. The lady in the chat wanted to argue with me about availability when I could see it. Eventually, she magically found some availability and booked me the flight. But that was only after she argued with me for another hour about the OWA limit being 15000miles which is why we couldn't see availability.
Now I am trying to move up a pre-existing flight FCO-DOH to the day before, to ensure that the stop at DOH counts as a stopover (which I need it to). Everyone keeps telling me that there is no availability despite it being clearly bookable on the website. I'm not picky, I'm happy to take any of the planes there.
Some have agreed that I can make a singular booking of the flight, but I'm not able to add it to my existing one. When I brought up the issue that it could be a married segment they fobbed me off. The last call centre operator I was on the phone to moment ago was incredibly rude to me, and after 'going away to check' something for 20mins, HUNG UP on me after I asked for the justification. I knew he was there, he just went silent for a while, typed on his computer, and then hung up. After an immediate call back I'm now in another 30min queue.
If I am able to make the single booking both ways, then there needs to be a way for me to book both within this booking. How can they justify refusing to give me a ticket that is clearly there? Any help? I think I've gone past a total of 10 HOURS in SMS chat, online chat, and RUDE CS call centres.
Desperate. What magic words do I need to say to them to make them understand?