Since booking our OWA last week I've been keeping an eye out for any availability opening up on alternative carriers for certain legs; particularly the last one which is currently SCL-SYD-MEL (QF). Sure enough LATAM has released some reward seats on its SCL-MEL (LA805) and SCL-AKL-SYD (801) flights. However there's something going on in the QF multi-city tool that won't allow me to have the SCL-MEL direct flight.
For example, when I search SCL-SYD on 9/12/2019, I get the following results showing the LA801 SCL-SYD direct flight, but more interestingly that LA805 (SCL-MEL) has award availability (but of course with a MEL-SYD leg to finish it up):
However, when I search SCL-MEL on the same date, LA805 doesn't show. Instead, I can only choose LA801 (SCL-AKL) and then a QF/JQ leg on to MEL, or LA801 all the way to SYD and then a SYD-MEL leg to finish:
1) Anyone know why it won't let me have LA805 (SCL-MEL) direct flight on its own?
2) If I call the QF service centre, are they likely to be able to see anything different to what I'm seeing in the tool?