Can someone please advise me on my 'rights' with my current booking issue?
We have a J award booking JFK-HKG-ADL next year. I received yesterday a change of flights email from Qantas - which has us arriving in HKG at 14:00 and leaving again at 09:30 (same day). I can't find any other flights from HKG to anywhere in Australia within that 24 hour block.
Speaking with one CSA I told her that my actual origin was MIA and I wanted to end up in HBA and was happy to not leave from JFK. She was quite unhelpful and said I need to haver the same origin and end airport. One of my problems is that I can find a flight from MIA to HBA but dont have enough points to book it then cancel the original flight. I'm on hold again with QF at the moment.
My queries (I think)
- Because I have a confirmed flight JFK-ADL is Qantas required to honour this within a reasonable time frame?
- If there are NO suitable flights what are m]y options?
many thanks
Hilary