Reselleration
Newbie
- Joined
- Nov 14, 2018
- Posts
- 5
So I had an interesting experience yesterday morning on my MEL > BNE flight. Just 3 of us in J and roughly 20% empty in Y.
Being vegetarian (not vegan) I was a bit surprised to only have 1 meal choice available which wouldn't work. No vegetarian option was loaded in MEL. The J manager did his best to find something in Y, but pickings were slim.
In the end I had: 1x bread roll, cheese & crackers, and a simple quinoa soup. I was more than happy with this, having just come off the HKG > MEL flight also in J and pretty full still. The reserved dairy-free vegetarian meal from HKG wasn't on board, though the normal vegetarian was still excellent.
The J manager was very apologetic and spoke with me 3 times that he was in contact with the customer support team. Apparently, a new Virgin Australia system is being rolled out in the next 6 to 8 weeks for passenger compensation when issues like this arise. For my 'inconvenience' I have been offered 10,000 Velocity points for the domestic leg, but it needs to go through the new system.
This was just 1 of the 4 complimentary annual flexi upgrades as a WP and had no issues with the light meal. But did I just inadvertently discover a Velocity points bonus? I'll keep an eye on my account over the next few months if this comes through.
Being vegetarian (not vegan) I was a bit surprised to only have 1 meal choice available which wouldn't work. No vegetarian option was loaded in MEL. The J manager did his best to find something in Y, but pickings were slim.
In the end I had: 1x bread roll, cheese & crackers, and a simple quinoa soup. I was more than happy with this, having just come off the HKG > MEL flight also in J and pretty full still. The reserved dairy-free vegetarian meal from HKG wasn't on board, though the normal vegetarian was still excellent.
The J manager was very apologetic and spoke with me 3 times that he was in contact with the customer support team. Apparently, a new Virgin Australia system is being rolled out in the next 6 to 8 weeks for passenger compensation when issues like this arise. For my 'inconvenience' I have been offered 10,000 Velocity points for the domestic leg, but it needs to go through the new system.
This was just 1 of the 4 complimentary annual flexi upgrades as a WP and had no issues with the light meal. But did I just inadvertently discover a Velocity points bonus? I'll keep an eye on my account over the next few months if this comes through.