Obese man booted from exit row, complains of "fat-shaming" | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Obese man booted from exit row, complains of "fat-shaming"

Mattg

AFF Supporter
Joined
Aug 21, 2011
Messages
7,969
Flights
My Map
This story has been doing the rounds today - Man claims he was 'fat-shamed' by Qantas over seat

As far as I can see, the cabin crew requested that this man sit somewhere other than the exit row (which he had apparently paid for) because he needed an extension seatbelt. It is Qantas policy that passengers using an extension (or infant) seatbelt cannot sit in the emergency exit row, which seems fair enough. Good on the crew for enforcing the safety regulations.

In the recent Air NZ thread, a couple of AFF members mentioned that they've seen overweight passengers moved by the cabin crew to an exit row seat because they needed more space. The consensus in that thread seemed to be that this was not OK.
 

p--and--t

Member
Joined
Sep 28, 2008
Messages
293
Direct excerpt from Qantas site...................somebody didn't read and then complained

Exit row seat requirements and conditions

In order to sit in an exit row seat, you must:
  • be at least fifteen years old
  • not be travelling with someone who needs your assistance in an emergency e.g. an infant or child unless there is another guardian seated elsewhere with the child
  • not require the use of an infant/extension seat belt
  • be willing and able to move quickly and assist crew in an emergency situation
  • be willing and able to listen to a briefing, check outside conditions and follow instructions given in English by crew
  • be physically able to reach, open, lift and throw out an emergency exit up to twenty (20) kgs
  • not be travelling with a service dog
  • not have an amputated or prosthetic limb
  • not have a visual impairment that is not corrected by use of spectacles/glasses/contact lenses, which must be worn during taxi, take-off and landing
  • not have a hearing impairment that is not corrected by use of a hearing aid/device, which must be worn during taxi, take-off and landing.

    Note: Hearing aids/devices that use Bluetooth are permitted to be used at all times onboard A330, A380, B737 and QantasLink aircraft. On B747 aircraft, hearing aids/devices that use Bluetooth must be switched off during taxi, takeoff and landing, therefore passengers with Bluetooth hearing aids/devices are not permitted to be seated in exit rows on B747 aircraft.
  • not utilise any part of the aircraft door (or its surrounding area) to rest your feet, or any other personal item(s).
Qantas has the sole discretion, at check-in or boarding, to determine whether a passenger meets the requirements to sit in an exit row seat. If the passenger does not meet the requirements, they will be assigned a different seat.
 

samh004

AFF Supporter
Joined
Apr 1, 2009
Messages
17,811
Flights
My Map
Didn't pay attention to the story on the TV, but as someone who is thin and previously regularly bought a comfort seat when flying, I think the solution is obvious. It really does make sense, on many different levels.
 

RooFlyer

AFF Supporter
Joined
Nov 12, 2012
Messages
13,262
Flights
My Map
Except that it would be Qantas IT and their excrable seat selection page, Id say surely it couldn't be to difficult to put on the 'purchase exit row' page say 3 simple screening questions? Also that flight crew have final say, but prospective exit row pax could answer yes/no to the basic questions along the lines of:

* Are you or pax traveling with you willing to help in an emergency?
* Are you etc mobile enough to open the exit for if required and to assist other passengers, if needed?
* Are you etc a passenger who may require an extension seatbelt?

The 'wong' answer would not allow an exit row seat to be purchased.
 

juddles

AFF Supporter
Joined
Aug 2, 2011
Messages
4,217
Flights
My Map
It is a novelty in recent years that airlines have found they can squeeze some extra dollars from the physical extra space that exit rows bring. So without having read the story (can you blame me?), this is an issue that has dual responsibility. The pax should have seen they were unsound for that seat, but the airline should also highlight who does not qualify.
 

mannej

AFF Supporter
Joined
Mar 16, 2009
Messages
9,549
Except that it would be Qantas IT and their excrable seat selection page, Id say surely it couldn't be to difficult to put on the 'purchase exit row' page say 3 simple screening questions? Also that flight crew have final say, but prospective exit row pax could answer yes/no to the basic questions along the lines of:

* Are you or pax traveling with you willing to help in an emergency?
* Are you etc mobile enough to open the exit for if required and to assist other passengers, if needed?
* Are you etc a passenger who may require an extension seatbelt?

The 'wong' answer would not allow an exit row seat to be purchased.
I’m not sure what Penny has to do with the QF seat selection page, but the screening questions would be as useful as teats on a bull
 

Denali

AFF Supporter
Joined
Sep 17, 2012
Messages
4,241
As a fat person Ive known for about 20yrs that if you need an extension belt, you cant sit in the exit row.

My first thought when looking at the guy in the photo, before reading the article, was "bet you he needed an extension belt".
 
Last edited:

RooFlyer

AFF Supporter
Joined
Nov 12, 2012
Messages
13,262
Flights
My Map
I’m not sure what Penny has to do with the QF seat selection page, but the screening questions would be as useful as teats on a bull
I'm not sure what Penny had to do with it either o_O but I'm sure she is a nice person.
 

Hvr

AFF Supporter
Joined
Jun 27, 2007
Messages
8,578
I wouldn't have the guts to complain like this bloke did.

Noting that he checked in with an agent why didn't they ask if he needed an extender and deal with the matter there? It would've made life easier for all involved.
 

Denali

AFF Supporter
Joined
Sep 17, 2012
Messages
4,241
I wouldn't have the guts to complain like this bloke did.

Noting that he checked in with an agent why didn't they ask if he needed an extender and deal with the matter there? It would've made life easier for all involved.
I think its a matter of when youre on the plane, if you need an extension thats when the rule book kicks in.

From experience, most belts fit but every now and then you get one that you need an extender for and I wonder if the seat belt was damaged and they hot knifed it to make it shorter to repair (if it was fraying ect).

I think fat people like me just need to accept and accommodate others for our girth. We know we're fat so dont act surprise when a seat belt doesnt fit or a seat feels squishy. The guy said he paid for exit for leg room, what about paying for a comfort seat for the person next to him? He knows hes a big unit.
 

AFF on Air Podcast

  • jb747’s Stellar Career with Qantas – AIR013
    Sat, 15 Jun 2019 03:00:41 AEST
      In this special edition of the podcast, Matt chats to John Bartels (a.k.a. jb747) about his flying career with Qantas, the A380, the QF30 incident, flight training, retirem ...
  • Cheap Virgin Australia Business Class – AIR012
    Sat, 01 Jun 2019 03:05:28 AEST
      Find out how to get cut-price Virgin Australia Business Class tickets by buying and redeeming Etihad Guest miles! This episode also includes some listener Q&A and an interv ...
  • Star Alliance Status – AIR011
    Sat, 18 May 2019 09:39:41 AEST
      Find out how to easily earn Star Alliance Gold status with several different frequent flyer programs! This episode also includes an interview with John Blom, Australia’s ...
  • Premium Economy – AIR010
    Sat, 04 May 2019 00:21:32 AEST
      Premium Economy is a great compromise if you want a more comfortable experience than Economy, without paying for Business or First class airfares! In this episode, AFF’s ...
  • Hyperinflation of Points – AIR009
    Sat, 20 Apr 2019 04:49:59 AEST
      Frequent flyer points are a valuable currency, but they aren’t immune from hyperinflation! In this episode, Matt discusses why frequent flyer points are a terrible long-t ...

Community Statistics

Threads
81,671
Messages
1,887,434
Members
49,571
Latest member
chippo2008
Top