This looks like the best place to have a rant, so gather round kids for Liam's rant of the day!!
Was booked on DJ543, the 1910 service to the Gold Coast.
Arrived around 1730 at the Premium Entry with a close friend of mine, we haven't seen each other in months, so were looking forward to catching up. OLCI and received 3C I just needed to grab a boarding pass.
"Oh, Mr Rasmussen, your flight has been cancelled. *Starts typing on the computer*"
*Gasp* Ohh noo! I didn't really care, after all there was probable 3 or 4 flights after mine. "When Was this flight cancelled"
"About Three hours ago I think"
Can I just jump on the flight after 543?
"Sorry, they are all fully booked, you'll have to leave right now, *Printed boarding pass* Here - run to the gate, it's boarding."
These things happen in travel, so as much as I'd hate to miss out on catching up with a best friend. I better go.
Run to the gate to find it's been delayed (of course, this was gate 38, right up the end) so head back to the lounge for 20mins to chat for a bit (A bit like the 30 second conversations Misha have when we both are running to our gates on Fridays)
Oh what's this? VirginAustralia.com is still selling seats for afternoon flights? At least 20 seats are available? Oh, and so is expert flyer?
On top of this, I was given a bad seat. #FirstWorldProblem I know.
But, my point is this...
If the flight was cancelled three hours ago why didn't I get a call? If I had done OLCI there was no reason for me to speak to anybody until I rocked up at the airport and headed to the boarding gate. Surely that is one of the responsibilities of the Customer Service Team?
Why wasn't I put on a later flight? There was certainly availability.
If I didn't turn up 2hrs early, how was I suppose to know about getting on the earlier flight? If I missed it, what would they have done?
Is this how Platinums are meant to be treated?
I'm the first to praise Virgin, but I'll also be the first to stand up when they screw things up.
On the plus side....
The staff guarded that priority boarding queue like naz_s!
(In fact, the people in the queue were guarding it just as much!)
I got to try the Luke M Party Pies
Liam managed to perfect the ability to run to a gate with carry on while still looking stylish.
Sorry also to
Ewing who came down to the airport to say Hi, only to get a brief 2min chat. (Although, I think he may also have came for the free champaign.)
*Successfully emptyied steam out of head*