carwashhair
Member
- Joined
- Oct 24, 2011
- Posts
- 349
Stayed at above last month on a walk up rate (which was the same as being offered online). Didn't have my accor plat no. with me on taking the room but gave it to them an hour later. A week later points had not posted so emailed leclub with invoice attached, and points posted after leclub emailed back giving me no. of points awarded and total account points.
Logged in to book the other day and points had disappeared! Called leclub, they said that Newcastle Novotel had reversed the points saying the rate was ineligible for earn! At the moment this decision is being reviewed, but am wondering how this will play out. Anyone had this experience before? What recourse (if any) is there if these points don't stick?
Logged in to book the other day and points had disappeared! Called leclub, they said that Newcastle Novotel had reversed the points saying the rate was ineligible for earn! At the moment this decision is being reviewed, but am wondering how this will play out. Anyone had this experience before? What recourse (if any) is there if these points don't stick?