I called up the Velocity Platinum desk this afternoon to try assign seats for me and my colleague on separate bookings in Row 3. My colleague is only Velocity Red.
The call centre agent refused to allocate my colleague the seat next to me in Row 3 as these seats are now exclusively reserved for platinums in the first few rows. I asked if this was a new policy as I had previously called up and had others allocated a seat next to me on separate tickets near the pointy end of the plane and was advised it has always been the case but others bend the rules. I was surprised to hear this as the platinum desk had always been very accommodating and was never a problem before with zero resistance in the past.
I queried about why if they are so adamant about this why is it when I travel solo I often end up next to members with no status in flights that have plenty of spare seats further back and was told that was under separate airport management how they allocate seats. I asked why the same policies do not apply to both the velocity team and airport control and was told the call centre was simply now following their rules and encouraged to lodge an official complaint through the website...
Interested to see what other members encounter with potential seat allocation enhancements...
The call centre agent refused to allocate my colleague the seat next to me in Row 3 as these seats are now exclusively reserved for platinums in the first few rows. I asked if this was a new policy as I had previously called up and had others allocated a seat next to me on separate tickets near the pointy end of the plane and was advised it has always been the case but others bend the rules. I was surprised to hear this as the platinum desk had always been very accommodating and was never a problem before with zero resistance in the past.
I queried about why if they are so adamant about this why is it when I travel solo I often end up next to members with no status in flights that have plenty of spare seats further back and was told that was under separate airport management how they allocate seats. I asked why the same policies do not apply to both the velocity team and airport control and was told the call centre was simply now following their rules and encouraged to lodge an official complaint through the website...
Interested to see what other members encounter with potential seat allocation enhancements...