No cards to international address?

[RooFlyer]

Does Qantas not post out FF cards to overseas addresses?

After dropping down to Gold from 10+ years of Plat recently , I waited for my new Gold card to arrive. After 2 weeks, I called and they said they'd arrange for it to be sent.

Still not arrived today, two weeks later, so I called again (I have an overseas trip coming up). Call centre lady, after checking my details, apparently attempted to 'have it sent' (I imagine by putting a command or checking a box on her screen), but it failed. "Overseas address-rejected" she read out to herself. She went to put me on hold to get around this and I asked that if its sent, it be sent express, due to my up-coming trip. She replied that it would cost $30 to be sent express ( really? Is that cost recovery, or gouging? Silly question ). I suggested that Qantas may like to waive that charge, as the problem seems to be at their end.

Came back after a while and explained that because "it saw an overseas address, it rejected the send". We had already checked my details, and they were correct (PO Box in Tasmania). They are sending it express, no cost, hopefully to Tasmania.

Maybe Qantas IT thinks Tasmania is overseas? Or thinks its Tanzania? Or is this another shining example of Qantas IT?

But seriously, doesn't Qantas post its FF cards to overseas addresses? I get cards from many offshore airlines sent to me here.

 

[UP4014]

Tasmania is overseas isn't it. ooh.

 

[VPS]

My address on my Qantas Card is Adelaide Suburb, Saudi Arabia, Australia - must ring them and get that fixed one day

 

[AustraliaPoochie]

My address on my Qantas Card is Adelaide Suburb, Saudi Arabia, Australia - must ring them and get that fixed one day

There is an Adelaide in South Africa too you know!

 

[VPS]

There is an Adelaide in South Africa too you know!

Except it doesn't say Adelaide it says eg Norwood, Saudi Arabia, Australia

 

[jomar]

But seriously, doesn't Qantas post its FF cards to overseas addresses?

They post cards and coasters to me in Scotland perfectly happily. Not very speedily, but it's not yet required any prodding from my end.

I was already in the UK when I signed up for QFF. Possibly Overseas address—rejected is an indication that there would be extra hoops to jump through if one was moving from Australia to overseas or vice versa…

 

[Denali]

Well Tassie is a sea away from the rest of Australia....

 

[Deleted member]

Well Tassie is a sea away from the rest of Australia....

Damn strait !

 

[tgh]

Why isn't Tasmania a dependency , like Norfolk ?
Do we really need these geographically remote islands as a part of our Great Australian Democratic System (GADS)
What does this remote island contribute to our glorious gads …………..?
Perhaps Qantas, as a very forward thinking ,socially egalitarian org , is simply reflecting the obvious.

 

[drron]

Imagine living on Macquarie Island-it is part of Tasmania.

 

[Kiwi_Flyer]

Cards etc arrive for me in NZ, albeit seem to come via slow boat (i.e. takes weeks and never arrives in time).

 

[RooFlyer]

Well, well ... saga continues

The Gold Card, supposedly sent express (see post #1) never did arrive. I got back from a RTW in May, having requalified as Plat.

Now, new Plat card hasn't arrived. Called Qantas. Card has been put on hold because of a Qantas Cash issue (I had previously cancelled that facility). I explained the background to Qantas, including the non arrival of the Gold Card, and was then transferred to Qantas Cash/Mastercard.

Predictably, that was hopeless. "Its a Qantas issue, I'll transfer you to them." There was a bit more, but that was the gist.

Next Qantas person seemed to just straight-forwardly take the hold off and get the card ordered. She says she could see that the sending processes had commenced.

I'll wait with baited breath on its arrival.

 

[Denali]

Maybe they sent it for pickup at the Virgin Lounge at Hobart

 

[RooFlyer]

Next update.. That last 'assured' send also failed. Nothing arrived.

(Sigh) … so I call again, explain the history. Agent latches onto the fact that I have cancelled my Qantas cash facility .. was about to transfer me over, but I said that happened last time, blah, blah .. she re-read the notes, then appeared t understand the problem, put me on hold. Came back, she's spoke to the 'fulfilment' team , wanted to clarify something … went back to 'fulfilment' team .. said that the card being sent express post to me ("Fee waived" - gee, thanks ..).

And, miracle of miracles, the card arrived today! No Qantas Cash Mastercard on the back. Card is a bit thinner than 'cash' one I got last year, and a slightly lighter 'platinum' colour, and has a big red roo (arm amputated variety) in the middle.

I'm set for those dodgy overseas lounges

 

[eddie 73]

Get my cards and letters from marco polo CX to Aussie address, surely QF would also post internationally. Sometimes those renewal cards from QFF come 3-4 weeks early, and recently 1wk prior to snniversary, but they’ve never been late. Perhaps yours is a genuine lost-in-transit.

 

[BudgetFly]

Why isn't Tasmania a dependency , like Norfolk ?
Do we really need these geographically remote islands as a part of our Great Australian Democratic System (GADS)
What does this remote island contribute to our glorious gads …………..?
Perhaps Qantas, as a very forward thinking ,socially egalitarian org , is simply reflecting the obvious.

EGADS!

 

[GoldCanyon340]

I joined QF FF when in London in 1995. They sent the old white card to my London address (nowadays a white card means something very different!) . CX sent my cards to Adelaide when I was something with them..

 

[RooFlyer]

Next update in my 'Qantas Cash divorce', which I though was settled last year (when I cancelled my QC facility), and confirmed earlier this year when I sorted out my card non-issue issue.

I got an e-mail overnight from Qantas cash/money saying that a statement was ready to view To view it, I needed to put in my QC/QM pin etc which of course I don't have.

So I called Qantas Money (knowing that it would be frustratingly fruitless but I'm a sucker for punishment.)

After going through the endless menu, a guy answered. I carefully explained the situation - no Qantas Money account, confirmed by Qantas Money earlier this year etc etc and I can't log onto the site and I didn't want to receive pointless e-mails.

* He first asked for my Qantas Money card number. No, I don't have one.

* He then asked for my QFF number - I gave it. he ummed and arred then said he's have to put me back to QFF. No, I said, this is a Qantas Money issue.

* He then said I should log onto Qantas Money and de-select receiving e-mails. I re-iterated that I don't have an account, so don't have a pin, so can't log-on.

He can't help me then. Why was I not surprised?

Remember that I haven't been receiving these e-mails for abt 2 years - they suddenly started. I guess I can get them to go straight to the bin, but isn't it bizarre how a system can 'suddenly' decide to send e-mails to some-one who doesn't hold an account?

 

[equus]

Do they offer an "unsubscribe" option? If not, given you are no longer an account holder, they are in breach of the Spam Act. Perhaps reply to their email to this effect, and see if anything happens.

 

[RooFlyer]

There is a box you tick (or not) in e-mail prefs in QFF profiles. I already had the box for Qantas Cash not checked, and I took a screen shot of that and sent to them. But we know, Qantas Cash isn't much to do with Qantas at all - completely separate call centre etc Just Qantas brand on a mastercard.

As I said to the guy on the phone, and again in the follow-up e-mail: Someone or something put me onto this e-mail list within the last month, so someone or something can take me off it again.

.. but I'm not holding my breath.