New Qantas reservations call centre in Manila

I made about 10-15 calls to QFF call centres in the last day and a half, and only once got Manila AFAIK.

In order to verify me, she wanted to full names (including middle) of everyone on the booking, then the departure and arrival cities of every flight on the itinerary (it is an OWA, so there are a lot). I pointed out that I had made dozens of calls (probably more) about our OWA and had never had to do all this. She insisted she needed it.

Once that was done, she then wanted the linked email address and phone number. I gave up at that point.
 
Struggling to Redeem Your Frequent Flyer Points?
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

AFF Supporters can remove this and all advertisements

Sponsored Post

Struggling to use your Frequent Flyer Points?

Frequent Flyer Concierge takes the hard work out of finding award availability and redeeming your frequent flyer or credit card points for flights.

Using their expert knowledge and specialised tools, the Frequent Flyer Concierge team at Frequent Flyer Concierge will help you book a great trip that maximises the value for your points.

Qantas never invested in IT and had issues with head of IT recruitment.. Just came from a trip to UK and France with Japan Air via Haneda, all JAL had was one ref number and all app and net booking was clearly there.. Food and services was excellent and bus class menu and food was excellent.. I am going to ditch QF in due course..
 

Enhance your AFF viewing experience!!

From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.

And you'll be supporting us so that we can continue to provide this valuable resource :)


Sample AFF with no advertisements? More..

Recent Posts

Currently Active Users

Total: 1,000 (members: 47, guests: 953)
Back
Top