New Amex statement credits

Leigh744

Intern
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Feb 16, 2014
Posts
57
Qantas
Bronze
Had my first supermarket purchase processed today from the 1st of May (beginning of 1 bonus Qantas point per $1 spent) and trying to work out how they worked it out??

Spent $14.85 and for normal point earn on my DJ Amex it has rounded up to $15 for a total of 45 points (22.5 QF points). Above that line in the points summary is Supermarket Offer and it says 2 points. My offer states 1 bonus "Qantas point" per $1 spent, so shouldn't I have got an extra 15 QF points?
 

Pete98765432

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Apr 3, 2013
Posts
164
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Had my first supermarket purchase processed today from the 1st of May (beginning of 1 bonus Qantas point per $1 spent) and trying to work out how they worked it out??

Spent $14.85 and for normal point earn on my DJ Amex it has rounded up to $15 for a total of 45 points (22.5 QF points). Above that line in the points summary is Supermarket Offer and it says 2 points. My offer states 1 bonus "Qantas point" per $1 spent, so shouldn't I have got an extra 15 QF points?
I have a similar issue with my Qantas Ultimate card. I've had points posted for two transactions on Saturday, one for $55.95 and the other for $145.85. The normal points of 1.25 per dollar are correct but I have only been given 10 supermarket offer bonus points. The bonus is meant to be 1 point per whole dollar spent, so should've been 200 points.
 

Leigh744

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Posts
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I have a similar issue with my Qantas Ultimate card. I've had points posted for two transactions on Saturday, one for $55.95 and the other for $145.85. The normal points of 1.25 per dollar are correct but I have only been given 10 supermarket offer bonus points. The bonus is meant to be 1 point per whole dollar spent, so should've been 200 points.

I'm currently on live chat trying to get it sorted out, so can you let know the outcome.
 

Dr Ralph

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Definitely something wrong with the supermarket bonus. I spent $564.34 and get the following:

03/05/2020Supermarket Offer02020
 

Captain Halliday

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Jun 1, 2014
Posts
3,380
Had my first supermarket purchase processed today from the 1st of May (beginning of 1 bonus Qantas point per $1 spent) and trying to work out how they worked it out??

Spent $14.85 and for normal point earn on my DJ Amex it has rounded up to $15 for a total of 45 points (22.5 QF points). Above that line in the points summary is Supermarket Offer and it says 2 points. My offer states 1 bonus "Qantas point" per $1 spent, so shouldn't I have got an extra 15 QF points?

I'm tipping a stuff up in the offer Terms.

Why else would they offer people with QF earning cards effectively twice the rate of people earning Amex Rewards.

Hint: If you hold a QF earning card, screenshot the offer terms before they change.
 

Leigh744

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Feb 16, 2014
Posts
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I'm tipping a stuff up in the offer Terms.

Why else would they offer people with QF earning cards effectively twice the rate of people earning Amex Rewards.

Hint: If you hold a QF earning card, screenshot the offer terms before they change.

Just screenshot the main offer page as well as the details when clicked into?
 

daft009

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Feb 21, 2014
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similar issue with the food delivery bonus offer.
10 bonus MR/$ on my reserve.

Spent ~$48, got the standard 96 points + a bonus one off 100. should be 480 bonus MR
 

twiningb

Active Member
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Sep 2, 2015
Posts
710
similar issue with the food delivery bonus offer.
10 bonus MR/$ on my reserve.

Spent ~$48, got the standard 96 points + a bonus one off 100. should be 480 bonus MR
I had similar: (on a Reserve) Uber Eats $18.99 and separate line item $3.00 for tip.

Base points were correct: 36 and 6.

Single line FOOD DELIVERY OFFER: 100 points. But it should be 180 + 30.
 

NoName

Established Member
Joined
Aug 1, 2012
Posts
2,045
Definitely something wrong with the supermarket bonus. I spent $564.34 and get the following:

03/05/2020Supermarket Offer02020


Definitely something wrong. I have 2pts per dollar bonus and have the same thing. Two lines identical to yours - 20 points each - for 2 days. First day I spend approx $25 across 3 transactions. Second day I bought $500 worth of gift cards plus a weekly shop at coles for just under $600.
 

fkcn

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Apr 2, 2013
Posts
191
I had similar: (on a Reserve) Uber Eats $18.99 and separate line item $3.00 for tip.

Base points were correct: 36 and 6.

Single line FOOD DELIVERY OFFER: 100 points. But it should be 180 + 30.
Similar issues - 10 points for supermarket, 100 points for Uber Eats. Both well below what should have been credited.
 

jkbaus

Member
Joined
Nov 4, 2015
Posts
177
I had 3 transactions total over $400. Got a line item saying supermarket offer 30 points. Went on live chat. Was told the bonus points hadn’t posted yet. He said he would escalate. I asked what the 30 points were and he said for supermarket spend! I decideD to exit the live char as the person seemed to have no idea,
 

SydneySwan

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Red Cross Online - donate $60 for 1500 points
TritHouse - 1000 / 150
WineDirect - 150 / 35
 
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Colin 2905

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Jul 29, 2014
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Like others have posted, Mrs 2905's Explorer is screwed up as well....

DateDescriptionChargeBase pointsBonus PointsTotal Points
04/05/2020Supermarket Offer01010
03/05/2020COLES CHISHOLM 858 CHISHOLM$33.7066066
02/05/2020Supermarket Offer01010
01/05/2020COLES CURTIN 735 CURTIN$6.7512012
 

twiningb

Active Member
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Sep 2, 2015
Posts
710
I had similar: (on a Reserve) Uber Eats $18.99 and separate line item $3.00 for tip.

Base points were correct: 36 and 6.

Single line FOOD DELIVERY OFFER: 100 points. But it should be 180 + 30.
OK. I got a second 100 points today, which actually makes sense given the tip was posted a day later than the original charge.

So I'm almost break-even for the whole transaction.

On my Edge, too, where I have the +2 for supermarkets activated, I received 30 points for a day with three transactions.

Overall, my experience is consistent with others': flat 100 points for food delivery and flat 10 points for supermarket.

Until this is corrected, small-dollar transactions (<$5 for supermarkets, <$10 for food delivery) are advantageous.
 

twiningb

Active Member
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Sep 2, 2015
Posts
710
Has anyone received further info from Amex on this? It's clearly systemic. I might lodge a call, but don't want to duplicate if someone else has done so on behalf of "everyone".
 

SydneySwan

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Every time I use my card at WOW or Coles I am getting the Amex email telling me I have just used the offer. I expected to receive the email only the first time.
 

Dr Ralph

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Every time I use my card at WOW or Coles I am getting the Amex email telling me I have just used the offer. I expected to receive the email only the first time.
Same. Email everytime. Still no correct awarding of the bonus points though.
 

SOPOOR

Established Member
Joined
Jan 12, 2009
Posts
3,398
Every time I use my card at WOW or Coles I am getting the Amex email telling me I have just used the offer. I expected to receive the email only the first time.
i got 5 emails yesterday for $100 purchases at coles,

will report tomorow with the points
 

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