My Card prestige no longer available

Update : After speaking to the CS and was told the pro-rated AF will be issued within a day, there's been some delay (whether intentional or not) from their end and i had to raise the issue several times until I threaten to raise to AFCA, refund magically appear on my closed prestige card. Will speak to CS now again to credit it to my bank account now.
Got a credit of $175 equiv to 25% of the annual fee
 

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