My Bookings down - just for me?

[Virgin Bart]

My My Bookings has been down since this morning.. Just wondering if it's only me?

 

[Fruitcake]

For me, it took the landing page (https://fly.virginaustralia.com/SSW2010/VAVA/myb.html) a minute or so to load but I was able to log in successfully and my bookings appear correctly.

 

[attroxx]

I was just looking at the My Bookings page and all looked well here.

 

[Virgin Bart]

Well this is annoying.. Mine still aren't working

 

[Lizzi]

Well this is annoying.. Mine still aren't working

It's been broken since yesterday for me. "Our system cannot retrieve your booking. Please check that the information you have entered in correct."

 

[Virgin Bart]

It's been broken since yesterday for me. "Our system cannot retrieve your booking. Please check that the information you have entered in correct."

Ditto Lizzi. Glad it's not just me!

I've spoken to Velocity Gold about it.. They informed me that "it's been an issue since our switchover". So I told them that that's not the issue, that My Bookings has been working for me for the last month or so. He logged the issue.

 

[eastwest101]

Our system cannot retrieve your booking. Please check that the information you have entered in correct.


Its not just you. My Bookings on the VA & Velocity websites have been broken for me since the Sabre switchover, I have not been able to see MyBookings at all since, ever.

 

[Lizzi]

I've had ongoing issues for one particular booking which won't load ever, via velocity number or booking number (I've contacted them about that but only shrugs of shoulders and verbal confirmation that the particular flight is indeed, booked), but the others have been pretty consistently reachable until last night

Ditto Lizzi. Glad it's not just me!

I've spoken to Velocity Gold about it.. They informed me that "it's been an issue since our switchover". So I told them that that's not the issue, that My Bookings has been working for me for the last month or so. He logged the issue.

 

[Virgin Bart]

Just to keep everyone updated... My My Bookings worked this morning... ONCE.. And now isn't again.

Let's blame Sabre......

 

[eastwest101]

Just to keep everyone updated... My My Bookings worked this morning... ONCE.. And now isn't again.

Let's blame Sabre......

Yes - someone is fiddling around today. They have managed to make the Velocity retro-claim tool actually work (for me at least), and it looks like Virgin Bart may be able to see his own VA bookings again on the VA web site. When was the last time you could successfully see/use My Bookings on the VA web site Virgin Bart ?

 

[Virgin Bart]

Yes - someone is fiddling around today. They have managed to make the Velocity retro-claim tool actually work (for me at least), and it looks like Virgin Bart may be able to see his own VA bookings again on the VA web site. When was the last time you could successfully use My Bookings Virgin Bart ?

About a week ago it stopped working, with no luck all week - except this morning of course.

 

[Virgin Bart]

Working again for me.

 

[Virgin Bart]

Well, it seems it's down for me again, since a few days ago. Anyone else?

 

[LonePine]

mine works but won't bring back the fare rules on a couple of bookings we have in Sep/Oct. Inconsistent

 

[bnbmelb]

I have an international booking that I can view using the reservation number, but I get this error when I try to view it using my Velocity Login or through My Bookings:

Cannot Retrieve your booking. Please check that the information is correct.

Is this the same message others are seeing?

 

[Lizzi]

Mine's working again, but I can't see fare rules for anything I booked before the changeover. At least I can see the bookings again though!

 

[darraghk]

This hasn't been working for me for a few days, anyone else?
Kind of useful to be able to check my bookings even if I have to put my details in 10 times.

 

[hummel]

Not working for me.

Also tried to book some simple MEL-ADL & MEL-SYD flights this morning, page was taking forever.

Bloody hell VA.

 

[darraghk]

My Bookings seemed to be working quite well for me lately a lot faster to check my flights.
A flight Mel-syd-auh-dub on Etihad metal (VA flight number) comes up as flown a day after I fly so I think excellent I will have my points quickly.
My wife pools to my account and in comes points for Mel-Syd and Auh-Dub missing Syd-auh and no sign of points for me.
I query with retro they give me Mel-syd but then tell me they have to confirm the rest with Etihad.
From experience that can take an age!!! Its marked as flown what's the problem and how come my wife gets some points but me none automatically we are on the same booking!!
The inconsistency is driving me mad I made sure and booked a VA flight number to get my points quickly I'll stick to EY in future.

 

[Virgin Bart]

Have noticed that as of yesterday my VS SYD-LHR flight shows for the first time in My Bookings.

Also for the first time (for me anyway) there's a "Change flight" function available on some bookings.

Well done VA.