Here's an odd one.
I rarely fill up with fuel so, when I do, I check online for the discount that I will get. Just before Christmas I had a juicy 16 cent per litre offer at the top of the list so I went and filled the car on 28/12.
In the New Year I checked my account and found that I'd only been given 4 cents per litre and the 16 cents per litre offer was still there but now showing up as accrued on 31/12/2012 at 12:00:00.....it had been shifted to after I filled up! I can't remember the original accrual date but I know for sure that the offer was there before I bought fuel.
A couple of phone calls to customer service sorted out the problem and they gave me the extra QFF points but it pays to check and double-check if you're going to fill up. If you have the time and patience it might be worth taking screen shots too.
I rarely fill up with fuel so, when I do, I check online for the discount that I will get. Just before Christmas I had a juicy 16 cent per litre offer at the top of the list so I went and filled the car on 28/12.
In the New Year I checked my account and found that I'd only been given 4 cents per litre and the 16 cents per litre offer was still there but now showing up as accrued on 31/12/2012 at 12:00:00.....it had been shifted to after I filled up! I can't remember the original accrual date but I know for sure that the offer was there before I bought fuel.
A couple of phone calls to customer service sorted out the problem and they gave me the extra QFF points but it pays to check and double-check if you're going to fill up. If you have the time and patience it might be worth taking screen shots too.