here2go
Active Member
- Joined
- Mar 11, 2012
- Posts
- 830
I had to book a return trip DRW-SYD on VA this week, so I thought I'd give the mobile app on Windows Phone a go.
Experiences have been poor. The app insisted on insurance, so I used Expedia on the work computer which runs an old browser.
Then mobile checkin wouldn't work. After contacting Virgin via Twitter for the return leg, apparently this was because I booked through Expedia. Just lame. Velocity number was in place - NFC Velocity card worked fine at Checkin.
Virgin are trying to capture more of the business market - nuances like this will test loyalty when Qantas "just works", noting the price premium.
Experiences have been poor. The app insisted on insurance, so I used Expedia on the work computer which runs an old browser.
Then mobile checkin wouldn't work. After contacting Virgin via Twitter for the return leg, apparently this was because I booked through Expedia. Just lame. Velocity number was in place - NFC Velocity card worked fine at Checkin.
Virgin are trying to capture more of the business market - nuances like this will test loyalty when Qantas "just works", noting the price premium.