Missing Points rejected but I hold a ticket stub. what action do I take?

[ggm]

Qantas rejected a missing points claim on JAL. It looks like the *class* of travel got mis-specified in the claim, all other details being correct (that or the sequence number)

Its irritating as hell how complicated the claim process is, and the lack of inter-Oneworld process to get this stuff done properly: the Travel Agent had the FF number and it beggars belief they didn't know the PAX details.

But that aside, given I have the stub, whats the best path in, to expedite getting this fixed?

-G

 

[opusman]

Email a scan of the boarding pass to [email protected]

 

[ggm]

thanks. Nice and simple!

-G

 

[RooFlyer]

Don't worry, I've had claims rejected even though every detail in the claim was exactly right! They do relent when faced with scan.