Hi all
First time user here, hope you can help/advise.
Am having trouble getting points from emirate (melbourne to UK for husband and me) in Nov /Dec 2005 credited . Contacted united in november 2006 -prior to 12 months being up , and was advised that as we did not have all he boarding passes to send in to send instead a copy of receipt from travel agent for ticket and a covering letter to PO box in Sydney and that that would be sufficient to fix up. Did this straight away. As I had not heard back rang today and was told by call centre Emirates had knocked back the credit as we had not supplied boarding passes and ticket with our claim-and that it was too late now for points to be credited even if we supplied the original ticket plus what boarding passes we have .
Realise should not have left to last minute but time goes by so quickly and was lodged within the 12 months.
Have been told by the call centre there is no point writing to Sydney again, there was none further I could speak to at the call centre , and that I would have to take further with United Custmer relations in Chicago .
I would really appreciate any advice ? is the boulder city site the way to go -am happy to ring if I have to - (am going to take this as far s I can -)
Kind Regards
Sue
First time user here, hope you can help/advise.
Am having trouble getting points from emirate (melbourne to UK for husband and me) in Nov /Dec 2005 credited . Contacted united in november 2006 -prior to 12 months being up , and was advised that as we did not have all he boarding passes to send in to send instead a copy of receipt from travel agent for ticket and a covering letter to PO box in Sydney and that that would be sufficient to fix up. Did this straight away. As I had not heard back rang today and was told by call centre Emirates had knocked back the credit as we had not supplied boarding passes and ticket with our claim-and that it was too late now for points to be credited even if we supplied the original ticket plus what boarding passes we have .
Realise should not have left to last minute but time goes by so quickly and was lodged within the 12 months.
Have been told by the call centre there is no point writing to Sydney again, there was none further I could speak to at the call centre , and that I would have to take further with United Custmer relations in Chicago .
I would really appreciate any advice ? is the boulder city site the way to go -am happy to ring if I have to - (am going to take this as far s I can -)
Kind Regards
Sue