Misleading info from Virgin Velocity FF

Poguemahone said:
So? Plats on SQ metal can use SQ lounges right?
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I’m gold on virgin and could use SQ lounge on SQ metal even if LuftHansa ticketed…
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The sad outcome is my premium economy LuftHansa tickets we’re only credited on air Nz as full economy :(
 
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MikeG said:
Note the Velocity flight indicates that "flights OPERATED by Singapore Airlines are eligible".
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If the flight number related to SIA and you checked in at the singapore airlines counter I don't think there should be a problem. Krisflyer customer service will be able to help in this case.
Note - I have done this on Delta flights in the past but velocity-delta had a tie up.
 
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