douglasac10
Junior Member
- Joined
- Jun 7, 2018
- Posts
- 32
I made a rewards redemption on Friday night via Qantas, JFK to Melbourne. I thought I typed in my middle name, but it wasn't on the eTicket, so I either didn't, it got eaten when I made some other error on the page it wanted me to correct (oops) or Qantas don't show it anymore on the eTickets.
Called the call centre (insert complaint about wait times even at 10pm here) and was told "it's not needed". I asked if they could put it in anyway and they said something about getting support to do it, but I wasn't exactly filled with confidence.
I had also started a chat with them on Facebook before calling them. I got a response the following day so just confirmed with them and they said "it's not needed - but you need to provide it with the APIS data in Manage My Booking".
There doesn't seem to be, though, a spot on the APIS page to enter my name, it's there and uneditable. I can enter my passport number, so will this be enough or is there some other thing I should be doing? Or am I working into a panic over nothing?
Worst case, if I have to cancel the booking and rebook, I can deal with the fee as punishment for not paying complete attention.
Called the call centre (insert complaint about wait times even at 10pm here) and was told "it's not needed". I asked if they could put it in anyway and they said something about getting support to do it, but I wasn't exactly filled with confidence.
I had also started a chat with them on Facebook before calling them. I got a response the following day so just confirmed with them and they said "it's not needed - but you need to provide it with the APIS data in Manage My Booking".
There doesn't seem to be, though, a spot on the APIS page to enter my name, it's there and uneditable. I can enter my passport number, so will this be enough or is there some other thing I should be doing? Or am I working into a panic over nothing?
Worst case, if I have to cancel the booking and rebook, I can deal with the fee as punishment for not paying complete attention.