Well, that over-rules one of the main reasons why I decided today not to accept a re-booking .... because the return leg of my itinerary was still on QR and both my TA and I thought QR wouldn't be back to normal ops by then, so I'd have to go through the whole process again! And say QR had some 'limited' through services, including mine, the chance of getting stuck and/or DFAT still having a 'do not travel' advisory out, I couldn't take those flights anyway.
Back to the drawing board tomorrow!
Ohhhhhh ..... yessssss. Perhaps not so much not following (I think you meant?) the rules, but not catching & understanding each and every nuance of a policy they've probably never properly read before. Combined with that QR are absolutely savage (to quote my TA) about hitting anyone who messes up. The agency has a special person in charge of knowing the policies and advising the rest ....