MH Flex Fares new cancellation fee

[sap1l]

I haven't seen a discussion here so I'm flagging as a few family members have recently been bitten by this.

MH Flex fares are no longer fee-free to cancel. I think they charge the same fee as the lower ticket tiers (so ~350AUD for SYD-KUL), but I could be wrong here. This affects any tickets booked from the 13th of August 2025 onwards.

See their article here: FAQ

In particular, in the Flex column:

Refund allowed with a fee (effective 13 August)

This isn't really flagged on their booking engine or on their main page - you must actually open the ticket conditions to see the refund fee. IMO this is quite poor for the regular consumer who won't read the T&Cs and will just assume nothing has changed with their fares.

On top of that, someone I know had to argue with the call center to waive the refund fee of a ticket booked before the 13th of August. My understanding is that trying to cancel online will hit you with the fee even if you booked before the changes.

 

[PERLHR]

So this is for family fare flex ...not for business flex from what I can see. No idea what family flex bundle is but that seems to be the point in question?

 

[sap1l]

So this is for family fare flex ...not for business flex from what I can see. No idea what family flex bundle is but that seems to be the point in question?

For economy class fares on MH, you don’t actually book into a flexible booking class - my understanding is that they just “tag” your ticket as flexible. Similar to what CX do as well.

For business it’s different as business flex still books you into a “true” flexible fare category, so nothing has changed there.

 

[05flyer]

My understanding is that trying to cancel online will hit you with the fee even if you booked before the changes.

Around two weeks ago, I cancelled online two flex flights booked before the changes. No fee applied in either case.

Did go to book a new flight, noticed the fee there and thought it was odd. Makes sense now I've seen this thread.