sap1l
Member
- Joined
- Jan 16, 2023
- Posts
- 327
- Qantas
- Platinum
I haven't seen a discussion here so I'm flagging as a few family members have recently been bitten by this.
MH Flex fares are no longer fee-free to cancel. I think they charge the same fee as the lower ticket tiers (so ~350AUD for SYD-KUL), but I could be wrong here. This affects any tickets booked from the 13th of August 2025 onwards.
See their article here: FAQ
In particular, in the Flex column:
This isn't really flagged on their booking engine or on their main page - you must actually open the ticket conditions to see the refund fee. IMO this is quite poor for the regular consumer who won't read the T&Cs and will just assume nothing has changed with their fares.
On top of that, someone I know had to argue with the call center to waive the refund fee of a ticket booked before the 13th of August. My understanding is that trying to cancel online will hit you with the fee even if you booked before the changes.
MH Flex fares are no longer fee-free to cancel. I think they charge the same fee as the lower ticket tiers (so ~350AUD for SYD-KUL), but I could be wrong here. This affects any tickets booked from the 13th of August 2025 onwards.
See their article here: FAQ
In particular, in the Flex column:
This isn't really flagged on their booking engine or on their main page - you must actually open the ticket conditions to see the refund fee. IMO this is quite poor for the regular consumer who won't read the T&Cs and will just assume nothing has changed with their fares.
On top of that, someone I know had to argue with the call center to waive the refund fee of a ticket booked before the 13th of August. My understanding is that trying to cancel online will hit you with the fee even if you booked before the changes.
