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Deleted member 29185
Guest
Recently, I had a stay booked at a hotel and like many chain hotels, I received an email (from the general manager) thanking me for my loyalty and offering assistance. The last line read, and I quote, "if there is anything you need at all during your visit, please don't hesitate to reach out to me personally".
As this stay was for my daughters formal, I thought to myself, "you know what, there is. an earlier check in than 3pm will help with them getting ready", so I rang the GM on the number provided and got a receptionist. I said I'd like to talk to the GM and the reply was "Oh that's just a generic email and the GM doesn't usually take the calls". Fine, so why lie about it? As it turned out, I did request early check in, which was not granted (and yes I do realise that early check in is not guaranteed).
So the debate is, do these rubbish emails actually work with people, or do they simply get you annoyed? Why say cough like "reach out to me personally" (the exact words), when they have no intention of taking the calls?
As this stay was for my daughters formal, I thought to myself, "you know what, there is. an earlier check in than 3pm will help with them getting ready", so I rang the GM on the number provided and got a receptionist. I said I'd like to talk to the GM and the reply was "Oh that's just a generic email and the GM doesn't usually take the calls". Fine, so why lie about it? As it turned out, I did request early check in, which was not granted (and yes I do realise that early check in is not guaranteed).
So the debate is, do these rubbish emails actually work with people, or do they simply get you annoyed? Why say cough like "reach out to me personally" (the exact words), when they have no intention of taking the calls?