big_RED
Member
- Joined
- Jul 5, 2015
- Posts
- 425
I've called the Marriot booking call centre probably half a dozen times now over the last 6mths since the merger and the experience is extremely frustrating.
Every time I've called I've had to ask multiple times for them to speak up or even yell to be able to hear them on the phone. I'm not sure if it's their overseas location and the line quality, or the microphone/headsets but the volume on their side is terrible.
Unfortunately this compounds with the fact that their English isn't very good either so it makes for a very long and stilted conversation where I can't hear or understand what they say, and to explain your booking requirements can take multiple explanations.
Last night I had to hang up and then called again in hope to get a better mic setup and translation operator. Unfortunately that wasn't the case.
So I tried again tonight, and although I had to ask numerous times for the operator to speak up they were very helpful and it only took 30minutes to make my booking.
Has anyone else had this experience and would you recommend a better way to make the bookings than over the phone? I realise I can do it online but for complicated bookings I prefer to do it with someone over email or phone but can never find the specific hotel's details so have to call the call centre.
Also the mobile app only shows American numbers so it's also difficult sometimes to find the Aussie local number!
Every time I've called I've had to ask multiple times for them to speak up or even yell to be able to hear them on the phone. I'm not sure if it's their overseas location and the line quality, or the microphone/headsets but the volume on their side is terrible.
Unfortunately this compounds with the fact that their English isn't very good either so it makes for a very long and stilted conversation where I can't hear or understand what they say, and to explain your booking requirements can take multiple explanations.
Last night I had to hang up and then called again in hope to get a better mic setup and translation operator. Unfortunately that wasn't the case.
So I tried again tonight, and although I had to ask numerous times for the operator to speak up they were very helpful and it only took 30minutes to make my booking.
Has anyone else had this experience and would you recommend a better way to make the bookings than over the phone? I realise I can do it online but for complicated bookings I prefer to do it with someone over email or phone but can never find the specific hotel's details so have to call the call centre.
Also the mobile app only shows American numbers so it's also difficult sometimes to find the Aussie local number!
