Manage booking, Seats, can't show plane map for QF1?

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kitkatff

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Jun 1, 2014
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Do the good people here know any specific reason the seat map would not be shown (small text box on top of the screen saying "sorry can't display the plane map give us a call") for QF1?
I managed to book Y seats on the upper deck the first time around, but forgot to check if there were exit row seats available downstairs. Now every time I go in, I get the same error message.
On another booking (same flight different traveller) I can see the lower deck map fine, but it just doesn't work for mine. Restarted browser, etc.

Not that I want to change seats as I can't get exit row I don't think (SG but travelling with a kid < 15 years), just curious why it's not working.
 
I'm taking about 1 hour later :) and as I mentioned another booking on the exact same flight can see the seat map. I am wondering if that's because I chose upper deck and the program only knows to display lower deck by default so has a fit when booking is in upper deck.
 
Had the same problem with a booking two weeks ago for QF93/94. QF said it was a problem with the system but it never corrected itself.
 
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