Malaysia Airlines website says I am confirmed but obscure message says otherwise

[melvynator]

I bought a business class ticket on the official Malaysia Airlines website. After paying I receive an obscure warning message as well as a booking reference and an e-ticket via email. See attached. I can retrieve the booking and itinerary via the website. All confirmed according to that.

However when I asked about it in the online chat, they said they need to investigate and refused to confirm my booking. Meanwhile prices just jumped by $1000. I have not heard from them in 12 hours.

I have no idea whether I am booked or not.

 

[RealtimeY]

When you retrieve your booking on the website, do you see an e-ticket number?

 

[melvynator]

When you retrieve your booking on the website, do you see an e-ticket number?

I just tried to check then. Now it says "Sorry we are unable to retrieve your booking as it may not have a valid ticket number(s). Please contact our nearest office or call center for further information. (4649)"

Last night it let me login and retrieve the booking. In the e-ticket email I retrieved yesterday there is a Booking reference but no e-ticket number labelled as such.

 

[RealtimeY]

It sounds like you do not have an e-ticket. I'd call them up and push to get it sorted.