Lounge Refund - wow!

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J

juliusg

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Jun 28, 2010
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When I went Silver Velocity 3 months back, I forked over $300 and joined the lounge. Today they refunded $300 because I just went gold - I expected 75% refund, got the whole lot back. That exceeded my expectations! The only thing left to sort out is absence of Spirits in the lounge.... Other than that, I have a Golden Wing feeling, just like Ansett all over again!
 
Now that's customer service a certain legacy carrier could learn from.
 
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