Lounge access at MNL T3

[Scarlett]

As stated in the OP, I queried their response and have just received this reply:

---

Thank you for your correspondence regarding the lounge facilities at Manila (MNL).

We sincerely apologise for the confusion and frustration caused by the information displayed on our website. We understand how important accurate lounge details are for your travel experience.

To clarify, Qantas flights currently operate from Terminal 3 at Manila. The Cathay Pacific lounge at Terminal 3 has recently closed, and our website was updated to reflect the PAGSS lounge. However, the PAGSS lounge is located in Terminal 1, which is not accessible to passengers departing from Terminal 3.

At present, Qantas passengers departing from Terminal 3 do not have access to a partner lounge. We are actively reviewing alternative arrangements and will update our website as soon as new lounge access options become available. In the meantime, passengers may use the terminal facilities prior to departure.

We appreciate you bringing this matter to our attention and apologise once again for the misleading information. Your feedback is invaluable in helping us improve the accuracy of our communications.

---

They really haven't got a clue!!!!

Reads like a poor AI response that either wasn’t checked at all, or was checked by the aforementioned clueless representative.

AI likely due to stating things that whilst correct are not really relevant in context (passengers may use the terminal facilities! - no cough sherlock) and pointlessly quoting your own problem back to you.

Complete nonsense QF.