Bali Belly
Member
- Joined
- May 18, 2008
- Posts
- 141
oh what a day
1
I have 7 mobile services with optus have been with them for over 18 years main phone on the 99 timeless plan + gst and 5 gb of data all negotiated on sign up have just sighted an invoice from optus and have been over charged so I rang them and said this is a overcharge ( apart from who are you I am the one who pays the the bills etc ) no this is incorrect there appears to be no agreement so I simply ask for the pay out figure on this contract and offer my credit card number to terminate, please hold I was advised suddenly yes we have over charged you and your next 4 months bills will be free .WTF call centres is there any logic
2
Rang citi bank to raise credit limit on hold for 12 minutes spoke to call centre, phone line was scratchy at best was transferred to Sydney, asked for a credit limit increase was informed it would take 3 to 4 weeks
So I advised them that not to bother as I will seek another credit card ( Hsbc ) Oh sorry let me check your history I can lift your credit to $55000 straight away or I can apply for a further 12% if you wish
So I took the $55000 and said thank you very much , you have been very helpful and applied or the Hsbc card
1
I have 7 mobile services with optus have been with them for over 18 years main phone on the 99 timeless plan + gst and 5 gb of data all negotiated on sign up have just sighted an invoice from optus and have been over charged so I rang them and said this is a overcharge ( apart from who are you I am the one who pays the the bills etc ) no this is incorrect there appears to be no agreement so I simply ask for the pay out figure on this contract and offer my credit card number to terminate, please hold I was advised suddenly yes we have over charged you and your next 4 months bills will be free .WTF call centres is there any logic
2
Rang citi bank to raise credit limit on hold for 12 minutes spoke to call centre, phone line was scratchy at best was transferred to Sydney, asked for a credit limit increase was informed it would take 3 to 4 weeks
So I advised them that not to bother as I will seek another credit card ( Hsbc ) Oh sorry let me check your history I can lift your credit to $55000 straight away or I can apply for a further 12% if you wish
So I took the $55000 and said thank you very much , you have been very helpful and applied or the Hsbc card
